At a Glance
- Tasks: Lead our warehouse team to ensure efficient operations and outstanding customer service.
- Company: Join Otto Tiles, a top UK supplier of premium handmade tiles.
- Benefits: Competitive salary, performance bonuses, generous holidays, and employee discounts.
- Other info: Ongoing training and development opportunities in a dynamic work environment.
- Why this job: Shape the future of warehouse operations in a growing premium home interiors business.
- Qualifications: Five years' experience in warehouse management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
About Otto Tiles
Otto Tiles is one of the UK's leading suppliers of premium handmade tiles, serving homeowners, designers, architects and trade professionals nationwide. We pride ourselves on exceptional products and outstanding customer service, and our warehouse operation is central to delivering on that promise.
As our business continues to grow, we are looking for an experienced Warehouse & Fulfilment Manager to lead our warehouse operation in Ashford and drive excellence across inventory management, logistics, order fulfilment and warehouse performance. This is a hands-on leadership role responsible for the safe, efficient and profitable operation of our warehouse and fulfilment function. You will lead the warehouse team while taking ownership of inventory accuracy, outbound performance, inbound logistics, warehouse safety and continuous operational improvement.
You will work closely with Purchasing, Customer Experience, Sales and Finance to ensure customers receive the right products, on time, every time.
- Lead the day-to-day warehouse operation, ensuring a safe, organised and efficient working environment.
- Recruit, train, coach and develop warehouse employees.
- Conduct regular one-to-one meetings and performance reviews.
- Take full ownership of warehouse inventory accuracy.
- Oversee cycle counting, stock reconciliations and annual stocktakes.
- Ensure all inventory movements are accurately recorded.
- Work with Purchasing to optimise stock availability and storage capacity.
Inbound Logistics
- Find and negotiate rates with shipping providers.
- Coordinate receipt of UK supplier deliveries and imported containers.
- Plan efficient unloading, inspection and put-away of incoming stock.
- Ensure customer orders are picked, packed and dispatched accurately and efficiently.
- Coordinate with courier and pallet freight partners.
- Reduce picking errors, shipping delays and freight damage.
- Maintain an organised warehouse layout that supports productivity and safe movement of heavy, fragile tile products.
- Manage warehouse equipment and maintenance.
- Oversee packaging materials and warehouse consumables.
- Continuously improve warehouse processes and standard operating procedures.
- Ensure compliance with all Health & Safety legislation and company policies.
- Conduct regular warehouse inspections and risk assessments.
- Maintain safe operation of forklifts and warehouse equipment.
- Lead accident prevention initiatives and safety training.
- Analyse warehouse performance and identify opportunities to improve efficiency.
- Work with senior leadership to support future warehouse growth and operational scalability.
- Develop reporting and dashboards to monitor key warehouse metrics.
Key Performance Indicators (KPIs)
- Inventory accuracy of 99.5% or higher
- On-time dispatch performance of 98% or higher
- Freight damage rate below 0.5%
- Inventory shrinkage below 0.25% annually
- Warehouse productivity targets achieved
Minimum five years' experience managing a warehouse or distribution operation.
Strong leadership experience managing warehouse teams.
Excellent inventory management and stock control knowledge.
Experience working with warehouse management systems or ERP software.
Strong organisational and planning skills.
Good Microsoft Excel skills.
Experience within the tile, flooring, stone, building materials or home improvement sector.
Forklift licence.
Experience with Shopify and integrated inventory or ERP systems.
Competitive salary of £35,000–£45,000, depending on experience.
Discretionary annual performance bonus.
Company pension.
Generous holiday allowance.
Employee discount on Otto Tiles products.
Ongoing training and development.
Opportunity to shape and improve warehouse operations within a growing premium home interiors business.
Locations
Depot Supervisor / Warehouse & Distribution in Ashford, Kent employer: Otto Tiles
At Otto Tiles, we are committed to fostering a dynamic and supportive work environment where our employees can thrive. As a Depot & Fulfillment Manager in Ashford, you will benefit from competitive salaries, generous holiday allowances, and ongoing training opportunities, all while leading a dedicated team in a company that values exceptional customer service and continuous improvement. Join us to make a meaningful impact in the premium home interiors sector and enjoy the unique advantage of shaping our warehouse operations as we grow.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Supervisor / Warehouse & Distribution in Ashford, Kent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Otto Tiles and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Otto Tiles!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Otto Tiles keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Depot Supervisor / Warehouse & Distribution in Ashford, Kent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Otto Tiles:This is your chance to really connect with the team at Otto Tiles. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Otto Tiles
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Otto Tiles.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Otto Tiles that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Otto Tiles. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
