At a Glance
- Tasks: Lead daily operations, manage staff, and ensure top-notch customer service at our Ilford branch.
- Company: Join Otto Car, a fast-growing leader in sustainable vehicle ownership solutions.
- Benefits: Be part of a values-driven team with opportunities for growth and innovation.
- Other info: Dynamic work environment with a focus on personal development and team success.
- Why this job: Shape the future of mobility while making a real impact on drivers' lives.
- Qualifications: 3+ years in branch management or similar roles, strong leadership, and customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Branch Manager
Location: Ilford, London
Reports to: Head of Sales
About Us:
Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.
Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.
Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.
Job summaryThe Branch Manager will oversee all operations at our PCO Ilford hub, ensuring smooth day-to-day management, high-quality customer service, and effective coordination of rental services. This role requires a hands-on approach to meet operational and financial targets while ensuring optimal fleet management, staff performance, and customer satisfaction.
Key Responsibilities- Oversee daily branch operations, including vehicle rentals, returns, and inspections. Ensure the branch runs efficiently and in alignment with company standards and policies.
- Lead a customer-focused approach, providing support and resolving issues to ensure a positive experience for drivers. Handle escalated customer complaints professionally and promptly, ensuring customer retention and satisfaction.
- Recruit, train, and manage branch staff. Foster a positive and productive work environment, providing ongoing coaching and development to enhance team performance and service quality.
- Manage the availability, maintenance, and readiness of the branch’s fleet to meet demand. Coordinate with the service & claims teams to ensure vehicles are safe, compliant, and road-ready for PCO drivers.
- Drive branch performance to meet sales and revenue targets. Identify new opportunities to expand the customer base, build local partnerships, and promote the company’s rental services to increase market share.
- Ensure all vehicles and rental activities comply with legal requirements, safety standards, and PCO licensing regulations. Implement safety practices and procedures within the branch and ensure driver adherence to safety guidelines.
- Manage branch financials, including budgeting, forecasting, and expense control. Ensure rental pricing and sales strategies align with financial objectives. Monitor revenue streams, identify areas for growth, and report performance to senior management.
- Track inventory levels of essential supplies, parts, and accessories. Coordinate with other hubs, logistics, service & claims to maintain optimal stock levels and manage inventory accurately to support operations without disruption.
- Maintain accurate records of branch activities, sales, and fleet utilisation. Regularly report branch performance, customer feedback, and operational insights to regional or senior management.
- Proven experience in branch management, operations, or similar roles within the car rental, automotive, or PCO industry, ideally 3+ years experience.
- Strong leadership and people management skills.
- Excellent communication, problem-solving, and customer service skills.
- Knowledge of fleet management and automotive maintenance is desirable.
- Business acumen with experience in budgeting and financial management.
- Ability to work effectively in a fast-paced, customer-centric environment.
- Proficiency with fleet management, CRM, reporting & communication software or systems is a plus.
- A valid & clean full UK Driver’s License held for at least 2 years
At Otto Car, we combine purpose with ambition. By joining our team, you’ll work alongside dedicated individuals from diverse backgrounds, united by a shared mission. As a bootstrapped business, we have the freedom to innovate and make meaningful impacts - both within our team and for our customers. You\'ll play a pivotal role in shaping the future of mobility in the UK while being part of a values-driven, fast-growing company that truly invests in its people.
#J-18808-LjbffrBranch Manager Sales · Ilford in London employer: Otto Car Ltd
Otto Car is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member plays a vital role in driving the company's mission of providing sustainable vehicle ownership solutions. Located in Ilford, employees benefit from a supportive environment that prioritises personal and professional growth, offering ample opportunities for development and innovation. Join us to be part of a fast-paced, values-driven organisation that not only champions financial independence for drivers but also invests in the well-being and success of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager Sales · Ilford in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Branch Manager Sales · Ilford at Otto Car Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Otto Car Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Branch Manager Sales · Ilford. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Branch Manager Sales · Ilford in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Otto Car Ltd:When writing your cover letter, make sure to tailor your message specifically for Otto Car Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Otto Car Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Otto Car Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Otto Car Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Otto Car Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
