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For Companies At a Glance
- Tasks: Onboard customers to our tech products, ensuring a smooth activation experience.
- Company: Join Otter, the leading restaurant tech platform transforming food delivery.
- Benefits: Collaborative work environment, growth opportunities, and a chance to make an impact.
- Why this job: Be part of a team that helps restaurants thrive in the digital age.
- Qualifications: 1-3 years experience, bilingual in French and English, customer-focused mindset.
- Other info: Work onsite in Waterloo, London, with travel opportunities to France.
The predicted salary is between 36000 - 60000 £ per year.
Otter is the leading restaurant technology platform helping multi-unit brands streamline operations, unify ordering channels, optimize performance, and grow revenue. Our enterprise suite — including Intelligence & Reporting, Guest Engagement & Growth, and Ordering & Operations — powers some of the world's most recognized restaurant chains.
The Onboarding and Implementation Specialist will be responsible for the onboarding and implementation of customers to Otter technology products. This includes account activation, customer education, and training.
What You Will Do
- Deliver a seamless account activation experience, including software and hardware setup, account creation, app credential delivery, account linking, and configuration.
- Absorb customer handoffs from Sales and Success teams, ensuring customers are onboarded with the full suite of products.
- Facilitate product shipment per agreed SLAs, coordinating with the team to ensure receipt.
- Follow up with customers throughout their lifecycle to ensure they benefit from their subscriptions quickly.
- Proactively improve processes, exceeding expectations to make onboarding thorough and efficient.
- Train customers on tooling and system use, acting as the key interface via phone and email.
- Partner with Sales and Success teams to ensure implementation success.
- Provide industry-leading customer experiences, ensuring smooth onboarding and achieving CSAT targets.
- Communicate effectively via face-to-face, phone, and video calls with customers.
What We Are Looking For
- 1-3 years of relevant work experience.
- Native French and English speaker.
- Soft skills: Resilience, Communication, Agile learner, Demonstrates ownership, Attention to detail, Operational excellence and Customer obsession.
- A customer-centric mindset, prioritizing success and satisfaction.
- Ability to adapt quickly to changing environments.
- Strong operational and organizational skills.
Preferred Qualifications:
- Experience in the restaurant/food industry, implementing software services, and exposure to start-up environments.
This role is based in our Waterloo, London office. Expect travel to France to meet with clients.
Customer Onboarding Coordinator, in London employer: Otter
Contact Detail:
Otter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Coordinator, in London
✨Tip Number 1
Network like a pro! Reach out to people in the restaurant tech industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Otter and its products. Show us that you understand our mission and how you can contribute to making onboarding a breeze for our customers.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers via phone and video calls, make sure you're comfortable explaining technical concepts in a simple way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Otter team.
We think you need these skills to ace Customer Onboarding Coordinator, in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for both technology and the restaurant industry. Share experiences that highlight your love for helping others succeed, especially in a digital environment.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our world at Otter!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate direct communication, so make your points easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Otter
✨Know the Product Inside Out
Before your interview, make sure you understand Otter's technology products and how they benefit restaurants. Familiarise yourself with the features and functionalities, as well as any recent updates or case studies. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you demonstrated a strong focus on customer satisfaction. Highlight situations where you went above and beyond to ensure a smooth onboarding process or resolved issues effectively. This will resonate well with the company's values.
✨Demonstrate Your Communication Skills
Since the role involves training customers and communicating via various channels, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you explain complex concepts in simple terms. This will help you shine during the actual interview.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to handle unexpected challenges or adapt to changes quickly. Prepare to discuss how you would approach onboarding a new client who is struggling with the technology.
