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For Companies At a Glance
- Tasks: Onboard customers to our tech products, ensuring a smooth activation experience.
- Company: Join Otter, the leading restaurant tech platform transforming food delivery.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that empowers restaurants to thrive in the digital age.
- Qualifications: 1-3 years of experience, fluent in French and English, customer-focused mindset.
- Other info: Work onsite in London with travel opportunities to France.
The predicted salary is between 36000 - 60000 £ per year.
Otter is the leading restaurant technology platform helping multi-unit brands streamline operations, unify ordering channels, optimize performance, and grow revenue. Our enterprise suite — including Intelligence & Reporting, Guest Engagement & Growth, and Ordering & Operations — powers some of the world’s most recognized restaurant chains.
About The Role
The Onboarding and Implementation Specialist will be responsible for the onboarding and implementation of customers to Otter technology products. This includes account activation, customer education, and training.
What You Will Do
- Deliver a seamless account activation experience, including software and hardware setup, account creation, app credential delivery, account linking, and configuration.
- Absorb customer handoffs from Sales and Success teams, ensuring customers are onboarded with the full suite of products.
- Facilitate product shipment per agreed SLAs, coordinating with the team to ensure receipt.
- Follow up with customers throughout their lifecycle to ensure they benefit from their subscriptions quickly.
- Proactively improve processes, exceeding expectations to make onboarding thorough and efficient.
- Train customers on tooling and system use, acting as the key interface via phone and email.
- Partner with Sales and Success teams to ensure implementation success.
- Provide industry-leading customer experiences, ensuring smooth onboarding and achieving CSAT targets.
- Communicate effectively via face-to-face, phone, and video calls with customers.
What We Are Looking For
- 1-3 years of relevant work experience
- Native French and English speaker
- Soft skills: Resilience, Communication, Agile learner, Demonstrates ownership, Attention to detail, Operational excellence and Customer obsession
- A customer-centric mindset, prioritizing success and satisfaction.
- Ability to adapt quickly to changing environments.
- Strong operational and organizational skills.
Preferred Qualifications:
- Experience in the restaurant/food industry, implementing software services, and exposure to start-up environments
This role is based in our Waterloo, London office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Expect travel to France to meet with clients.
Customer Onboarding Coordinator, Otter -London employer: Otter
Contact Detail:
Otter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Coordinator, Otter -London
✨Tip Number 1
Get to know the company inside out! Research Otter's products and their impact on the restaurant industry. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via phone and video calls, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Show off your customer obsession! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during interviews to demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Otter team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Onboarding Coordinator, Otter -London
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, make sure to highlight your passion for technology and how it relates to the restaurant industry. We want to see that you understand the importance of tech in enhancing customer experiences.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Customer Onboarding Coordinator role. We love seeing candidates who take the time to connect their background with what we do at Otter.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Otter.
How to prepare for a job interview at Otter
✨Know Your Stuff
Make sure you understand Otter's technology and how it benefits restaurants. Familiarise yourself with their products and think about how you can help customers get the most out of them. This will show your passion for both the tech and the restaurant industry.
✨Show Off Your Communication Skills
As a Customer Onboarding Coordinator, you'll need to communicate effectively with clients. Practice explaining complex concepts in simple terms. Use examples from your past experiences where you've successfully trained or onboarded someone to demonstrate your skills.
✨Be Ready to Adapt
Otter is all about innovation and change, so be prepared to discuss how you've adapted to new situations in previous roles. Share specific examples that highlight your resilience and ability to learn quickly in fast-paced environments.
✨Customer-Centric Mindset
Emphasise your customer obsession during the interview. Think of times when you've gone above and beyond to ensure customer satisfaction. This will resonate well with Otter's mission to provide industry-leading customer experiences.
