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For Companies At a Glance
- Tasks: Lead a passionate team to enhance customer experiences and drive sales growth.
- Company: Join Otter Garden Centres, a beloved family business with over 60 years of success.
- Benefits: Enjoy a permanent role with a company pension and free on-site parking.
- Why this job: Shape the future of one of the UK's leading garden centre groups while making a real impact.
- Qualifications: 5+ years in retail management with a proven track record in sales and team leadership.
- Other info: Be part of a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 35000 - 45000 £ per year.
Otter Garden Centres is a well-known and much-loved family business across the South West. For over 60 years, we have continued to grow and evolve, becoming one of the largest and most successful garden centre groups in the UK. We are now seeking an experienced and inspiring Branch Manager to lead our Plymouth Centre. This is an exciting opportunity for a dynamic retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams and driving commercial success.
The role
As Branch Manager you will have full responsibility for the leadership, performance and ongoing development of the centre. You will lead by example, creating a customer-focused culture while ensuring operational excellence and sustainable growth.
Key responsibilities
- Manage and deliver retail development projects to enhance the customer experience and commercial performance
- Lead, coach and motivate a team of over 90 employees to maximise sales and deliver outstanding customer service
- Manage the overall operation of the centre, ensuring all commercial and operational targets are achieved
- Drive sales growth through effective sales floor management and the implementation of company initiatives and promotions
- Ensure exceptional standards of product knowledge and customer engagement at all times
- Recruit, develop and retain the right people, providing effective training from induction through to specialist development
- Oversee stock control, administration, merchandising and presentation to ensure standards are consistently met
- Ensure full compliance with company policies, including Health & Safety and Security, maintaining a safe and welcoming environment
Requirements
- Proven people leader with a minimum of 5 years’ experience managing a large team in a fast-paced retail environment
- Commercially driven with a strong track record of achieving and exceeding sales targets
- Experienced in managing retail operations and leading change or development projects
- Customer-focused, with a passion for delivering exceptional service
- Organised, resilient and able to thrive in a demanding leadership role
Part of a respected, family-owned business with a strong heritage and future growth ambitions. Lead a well-established and passionate team. Play a key role in shaping the continued success of one of the UK’s leading garden centre groups.
Hours
This is a permanent, full-time role.
Company pension
Free on-site parking
Apply
If you are an experienced retail leader looking for your next challenge, we would love to hear from you. Please send your CV and cover letter to: Sean Duff, Group Retail Manager - sean.duff@ottergardencentres.com
Branch Manager Plymouth employer: Otter Garden Centres
Contact Detail:
Otter Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know someone at Otter Garden Centres. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Otter Garden Centres thoroughly. Understand their values, recent projects, and customer service approach. This will help you tailor your answers and show that you’re genuinely interested in leading their Plymouth Centre.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven sales in previous roles. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Otter family right from the start!
We think you need these skills to ace Branch Manager Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Manager role. Highlight your leadership experience, especially in retail, and any achievements that showcase your ability to drive sales and develop teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your values align with our family business ethos. Share specific examples of how you've delivered exceptional customer experiences in the past.
Showcase Your Leadership Style: We want to know how you lead and motivate a team. In your application, give us insights into your coaching style and how you've successfully managed large teams in fast-paced environments. This will help us see if you're the right fit for our culture.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we receive all your details and can review your application without any hiccups!
How to prepare for a job interview at Otter Garden Centres
✨Know Your Stuff
Before the interview, make sure you research Otter Garden Centres thoroughly. Understand their values, mission, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your ability to lead a large team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, motivation, and achieving sales targets. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Customer Experience is Key
Otter Garden Centres prides itself on exceptional customer service. Think of instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your customer-focused approach.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects at the Plymouth Centre. This shows your enthusiasm and helps you gauge if the company is the right fit for you.