At a Glance
- Tasks: Lead the front of house team and ensure exceptional customer service at Jack’s Patch.
- Company: Join a vibrant garden centre with a busy restaurant atmosphere.
- Benefits: Full-time hours, daytime shifts, and a chance to shape dining experiences.
- Other info: Opportunity to work in a dynamic environment with a supportive team.
- Why this job: Be part of a team that creates memorable moments for customers every day.
- Qualifications: Previous leadership experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic and experienced Front of House Team Leader to lead our front of house team at Jack’s Patch Garden Centre.
With a busy 250-seat restaurant, this is a key role within the business and an exciting opportunity to help shape the dining experience for our loyal customers.
From morning coffees and homemade cakes to high-quality lunches prepared by our in-house kitchen team under the guidance of our Head Chef, you will play an important part in delivering an exceptional experience for every visitor.
Requirements
Key Responsibilities
- Oversee the day-to-day front of house operation, ensuring outstanding customer service and high standards of hygiene and presentation.
- Lead, train, support and motivate the front of house team to deliver an excellent customer experience.
- Work closely with the Head Chef to ensure food is attractively presented and consistently served to a high standard.
- Manage Front of House rotas, stock control and budgets effectively.
- Handle customer enquiries and complaints professionally, ensuring customer satisfaction at all times.
- Ensure compliance with Environmental Health regulations and food safety standards throughout all front of house and dining areas.
- Take a hands‑on approach across the restaurant, supporting both front of house and kitchen operations when required, including providing basic kitchen assistance on occasion.
About You
The successful candidate will enjoy working with people and be passionate about delivering exceptional customer service.
You will be confident in leading and developing a team, setting high standards and ensuring these are consistently achieved.
You will be able to demonstrate
- Previous supervisory or team leadership experience within hospitality or catering.
- Strong leadership and people management skills.
- Excellent customer service skills and a genuine commitment to customer satisfaction.
- Outstanding communication skills and the ability to build positive relationships with customers and colleagues.
- The ability to work collaboratively as part of the wider site management team.
- A positive, proactive approach and the ability to thrive in a busy environment while maintaining attention to detail.
If you are passionate about hospitality and enjoy creating memorable experiences for customers, we would love to hear from you.
Hours
This is a full time, permanent position working 39 hours a week.
All shifts are in the daytime, and will include one weekend day.
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Front of House Team Leader – Jack’s Patch employer: Otter Garden Centres
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