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- Tasks: Lead a passionate team and enhance customer experiences at our Whitchurch garden centre.
- Company: Join Otter Garden Centres, a beloved family business with over 60 years of success.
- Benefits: Be part of a respected company with growth ambitions and a supportive team environment.
- Why this job: Shape the future of one of the UK's leading garden centre groups while driving commercial success.
- Qualifications: Proven leadership experience in retail and a passion for exceptional customer service.
- Other info: Exciting opportunity for dynamic leaders ready to thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Otter Garden Centres is a well‑known and much‑loved family business across the South West. For over 60 years, we have continued to grow and evolve, becoming one of the largest and most successful independent garden centre groups in the UK. We are now seeking an experienced and inspiring Branch Manager to lead our Garden Centre in Whitchurch, near Bristol. This is an exciting opportunity for a dynamic retail leader who is passionate about delivering exceptional customer experiences, developing high‑performing teams and driving commercial success.
As Branch Manager, you will have full responsibility for the leadership, performance and ongoing development of the centre. You will lead by example, creating a customer‑focused culture while ensuring operational excellence and sustainable growth.
Key Responsibilities- Manage and deliver retail development projects to enhance the customer experience and commercial performance
- Lead, coach and motivate a large team to maximise sales and deliver outstanding customer service
- Manage the overall operation of the centre, ensuring all commercial and operational targets are achieved
- Drive sales growth through effective sales floor management and the implementation of company initiatives and promotions
- Ensure exceptional standards of product knowledge and customer engagement at all times
- Recruit, develop and retain the right people, providing effective training from induction through to specialist development
- Oversee stock control, administration, merchandising and presentation to ensure standards are consistently met
- Ensure full compliance with company policies, including Health & Safety and Security, maintaining a safe and welcoming environment
- A proven people leader with experience managing a large team in a fast‑paced retail environment
- Commercially driven with a strong track record of achieving and exceeding sales targets
- Experienced in managing retail operations and leading change of development projects
- Customer‑focused, with a passion for delivering exceptional service
- Organised, resilient and able to thrive in a demanding leadership role
- Be part of a respected, family‑owned business with a strong heritage and future growth ambitions
- Lead a well‑established and passionate team
- Play a key role in shaping the continued success of one of the UK's leading garden centre groups.
If you are an experienced retail leader looking for your next challenge, we would love to hear from you. Please apply including your C.V. to: Sean Duff Group Retail Manager sean.duff@ottergardencentres.com
Branch Manager – Whitchurch (Bristol) employer: Otter Garden Centres
Contact Detail:
Otter Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager – Whitchurch (Bristol)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with garden centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Otter Garden Centres thoroughly. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit into their culture and can drive their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven sales in previous roles. We want to see that you can inspire others and create a customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Otter Garden Centres family.
We think you need these skills to ace Branch Manager – Whitchurch (Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Manager role. Highlight your leadership experience, retail achievements, and any projects you've led that improved customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your values align with our family business ethos. Share specific examples of how you've driven sales or developed teams in the past.
Showcase Your People Skills: As a Branch Manager, leading a large team is key. In your application, emphasise your experience in coaching and motivating others. We want to see how you’ve built high-performing teams and created a positive work culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Otter Garden Centres
✨Know the Company Inside Out
Before your interview, take some time to research Otter Garden Centres. Understand their history, values, and what makes them unique in the garden centre industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, driven sales growth, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the role. Think about challenges you might face in managing a large team or driving sales growth, and prepare your strategies for overcoming these challenges. This shows you're proactive and ready for the demands of the job.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company culture, team dynamics, or future projects. This not only demonstrates your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
