At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming store environment.
- Company: Join OTR Group, part of Viva Energy Australia, redefining retail in Australia.
- Benefits: Flexible hours, dynamic team environment, and opportunities for growth.
- Other info: Fast-paced role with opportunities for learning and development.
- Why this job: Be part of an innovative team making a real difference in customer experiences.
- Qualifications: Strong customer service skills and ability to work both independently and in a team.
The predicted salary is between 9.9 - 12.1 £ per hour.
Reddy Express Aspley - Customer Service Representative
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.
A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others.
OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.
With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests.
This is a fast-paced job where being able to multi-task and manage your time is essential.
About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials For the exciting opportunity to be a part of our amazing team, please apply today!
Pre-Employment
Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.
Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.
Reddy Express Aspley - Customer Service Representative in Nottingham employer: OTR Group
OTR Group offers a dynamic work environment where employees can thrive in various roles, from customer service to food preparation. The company promotes professional growth and development, providing opportunities for individuals to learn and advance their careers. With a focus on teamwork and a supportive culture, OTR Group is an attractive employer for those seeking flexible work arrangements and a chance to be part of a vibrant team.
StudySmarter Expert Advice🤫
We think this is how you could land Reddy Express Aspley - Customer Service Representative in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OTR Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OTR Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reddy Express Aspley - Customer Service Representative in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OTR Group:Your cover letter is your chance to shine! Tell us why you want to work at OTR Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OTR Group!
How to prepare for a job interview at OTR Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
