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- Tasks: Lead a team of drivers/riders to ensure smooth delivery operations across London.
- Company: Join a fast-growing, dynamic operations team in the heart of London.
- Benefits: Full training, rapid career progression, and a vibrant work environment.
- Why this job: Make a real impact in a hands-on role while developing your leadership skills.
- Qualifications: Strong organisational skills and a cool mindset under pressure.
- Other info: Perfect for those looking to grow in a supportive, energetic atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (on-site) - office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday-Saturday operation)
About The Role
We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands‐on role supporting live delivery performance across our London stations. You will work with pre‐planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You will be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers.
Shift Pattern & Working Hours
- Operation runs Sunday to Saturday (7 days/week)
- You will be expected to work Saturdays and Sundays (rota-based)
- Hours of operation vary between 06:00 and 00:00 (midnight)
- Shifts are scheduled within this window depending on operational needs
Key Responsibilities
- Support your Operations Manager with rider/driver and zone management across the station(s).
- Lead and coordinate 50-80 Driver/Riders, ensuring readiness, attendance, and smooth execution.
- Run day‐to‐day live operations control: identify issues early (late departures, route failures, no‐shows), take action, and elevate appropriately.
- Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
- Manage and delegate e‐mail and phone correspondence, ensuring communications are timely, professional, and tracked.
- Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
- Supervise rider hours approvals, support payments, and handle related administration.
- Ensure compliance with operational SOPs, route procedures, and station routines.
- Support Health & Safety standards on‐site and promote safe working practices.
- Take ownership of a variety of ad‐hoc operational tasks to support the shift and wider business needs.
Requirements
- A good degree from a good university (however, we will consider equivalent professional and life experience).
- Exceptional organisational skills and strong attention to detail.
- Stress‐resistant and able to perform under pressure in a live operation.
- Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
- Driven, coolly confident mindset with the ability to build day‐to‐day team leadership.
- Demonstrated routing experience is required, with good knowledge of the M25/London area.
- Multi‐drop logistics experience is a plus (last‐mile delivery environment).
- Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
- Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
- Good knowledge of Health & Safety guidelines is a plus.
- A clear CRB / D&A check is required and will be carried out by the company if not already in place.
Benefits
- Full training and induction
- Fast progression opportunities for strong performers
- Work in a young, dynamic, fast‐growing operations environment
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Administrative
Industries: IT Services and IT Consulting
Operations Controller in London employer: OTL Solutions
Contact Detail:
OTL Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Operations Controller and be ready to share those stories.
✨Tip Number 3
Show off your problem-solving skills during the interview. Since this role is all about managing live operations, think of examples where you've tackled challenges head-on. This will demonstrate your ability to think on your feet and lead a team effectively.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you figure out if the job is right for you. Ask about team dynamics, growth opportunities, or how they handle peak times. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Controller role. Highlight any relevant experience in logistics, team leadership, and problem-solving to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our dynamic team. Keep it engaging and personal.
Showcase Your Organisational Skills: Since this role requires exceptional organisational skills, give examples in your application of how you've successfully managed teams or projects in the past. We love seeing how you handle pressure and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at OTL Solutions
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Controller. Familiarise yourself with live delivery performance metrics, routing challenges, and how to manage a large team effectively. This will show that you're not just interested in the role but are ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues in a fast-paced environment and taken action to resolve them. Think about times when you've had to motivate a team or improve performance under pressure. This will highlight your ability to lead and adapt in challenging situations.
✨Show Off Your Organisational Skills
Operations Controllers need exceptional organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously. You could even mention tools or methods you use to stay organised, especially if they relate to logistics or team management.
✨Engage with the Team Spirit
Since this role involves leading a team, it's crucial to convey your ability to build rapport and foster a positive team environment. Share experiences where you've successfully engaged with team members, resolved conflicts, or improved team morale. This will demonstrate your leadership style and commitment to team success.