At a Glance
- Tasks: Manage ecommerce platforms, execute digital marketing, and coordinate cross-functional activities.
- Company: Join a dynamic team focused on customer experience and digital innovation.
- Benefits: Enjoy hybrid working, skill development, and a supportive team environment.
- Other info: Ideal for those looking to grow in ecommerce and digital marketing.
- Why this job: Take ownership of projects and make a real impact in ecommerce and marketing.
- Qualifications: Organised, detail-oriented, and confident in digital tools and content creation.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised, proactive and hands‑on Ecommerce & Customer Experience Coordinator to join our team. This is a varied and fast‑paced role that combines ecommerce management, digital marketing execution, and cross‑functional coordination. You’ll be responsible for maintaining our ecommerce platform, supporting marketing delivery across email and social channels, and ensuring activity is executed accurately and on time. This role is ideal for someone who enjoys both detail‑oriented tasks and creative execution, and who is confident taking ownership of their workload while working closely with multiple teams.
Responsibilities
- Product uploads and catalogue maintenance
- Pricing updates and discount setup
- Prepare, cleanse and upload product and pricing data
- Monitor and check order flow and platform accuracy
- Support ongoing improvements to site content and usability
- Own and manage the marketing calendar
- Coordinate delivery of marketing activity across:
- Website content
- Social media platforms (inc. WhatsApp)
- Sales team communications
- Work with internal stakeholders to gather assets, copy and content
- Draft and create marketing copy from key information and briefs, ensuring alignment with brand tone
- Build, schedule and send email marketing campaigns
- Execute and publish social media content across channels
- Ensure all activity is delivered on time and to a high standard
Sales & Events Support
- Coordinate logistics and administrative support for:
- Trade shows
- Sales team activity
- Support the sales team with materials, information and organisation
- Help ensure a consistent and professional customer experience across all touchpoints
This role reports directly to the Customer Experience & Digital Marketing Manager, with a dotted-line relationship to the Sales Director, ensuring strong alignment across ecommerce and commercial activity.
About You
- Highly organised with excellent time management
- Practical and detail-focused with strong problem-solving skills
- Self‑motivated and able to manage their own workload
- Confident asking questions to improve understanding
- Comfortable working both independently and as part of a team
- Proactive, with a 'get things done' mindset
- Comfortable creating clear, engaging written content from briefs or raw information
- Confident using digital platforms and tools to execute marketing activity
Desirable Experience (not essential)
- Experience using Shopify or similar ecommerce platforms
- Experience with email marketing platforms (e.g. Mailchimp)
- Experience managing or posting content on social media platforms
- Background in ecommerce, digital marketing or administrative coordination
- Exposure to sales support or event coordination
What You’ll Get
- A varied, hands‑on role with real ownership
- Exposure across ecommerce, marketing and commercial activity
- Opportunity to develop digital marketing and ecommerce skills
- A collaborative and supportive team environment
- Hybrid working with strong in‑office collaboration
E-commerce & Customer Experience Coordinator in Leeds employer: OTL - Save time. Sell more.
Join a dynamic and innovative team as an E-commerce & Customer Experience Coordinator, where you'll thrive in a collaborative environment that values creativity and attention to detail. With opportunities for professional growth in digital marketing and ecommerce, our supportive culture encourages you to take ownership of your projects while enjoying the flexibility of hybrid working. Located in a vibrant area, we offer a unique chance to make a meaningful impact across various channels and contribute to a consistently exceptional customer experience.
Contact Details:
OTL - Save time. Sell more. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce & Customer Experience Coordinator in Leeds
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like OTL - Save time. Sell more. are looking for when hiring for a E-commerce & Customer Experience Coordinator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to OTL - Save time. Sell more. for the E-commerce & Customer Experience Coordinator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at OTL - Save time. Sell more. as a E-commerce & Customer Experience Coordinator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out OTL - Save time. Sell more.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce & Customer Experience Coordinator.
We think you need these skills to ace E-commerce & Customer Experience Coordinator in Leeds
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at OTL - Save time. Sell more., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with OTL - Save time. Sell more.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at OTL - Save time. Sell more.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at OTL - Save time. Sell more.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that OTL - Save time. Sell more. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at OTL - Save time. Sell more.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
