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- Tasks: Manage customer accounts, boost service sales, and build long-term relationships.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Strong salary, flexible hours, remote work, and extensive training.
- Why this job: Be part of an innovative team making a real impact worldwide.
- Qualifications: Business or technical degree with 3 years of experience in sales.
- Other info: Diverse, supportive environment with growth opportunities and a focus on people.
The predicted salary is between 28800 - 48000 £ per year.
Role Overview: To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales, and work closely with MOD/BEX R sales rep to accelerate lead generation.
Key responsibilities:
- Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to provide the best possible solution to customers, generating the highest value for the company.
- Increase Service Sales, being able to create needs on customers and maximise profitability of each account.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
What you will need to be successful:
- You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience.
- You have initial experience in the sale of technical service agreements requiring consultation.
- You have a strong customer and service orientation, including excellent interpersonal skills.
- You are characterised by a high level of commitment and reliability.
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation.
What's In it For Me / Benefits:
- A strong Salary package including Car or Allowance and incentive scheme.
- Intensive training in the areas of technology, processes & soft skills.
- Support for work-life integration, allowing space for both work and personal life.
- Flexible working hours with the possibility of remote work.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Account Manager in Musselburgh employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Musselburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Otis on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Otis and understand their service business inside out. Be ready to discuss how you can help reduce cancellations and increase service sales. Show them you're not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you'd sell a service agreement. Highlight your customer orientation and interpersonal skills. Make it clear that you're the one they want managing those accounts!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Otis team. So, get that application in and let's build what's next together!
We think you need these skills to ace Account Manager in Musselburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing service accounts and your ability to build long-term customer relationships. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t hold back on showcasing your interpersonal skills and customer service orientation. Use specific examples from your past experiences that demonstrate how you've successfully engaged with customers and resolved issues. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Otis
✨Know Your Stuff
Make sure you understand the technical aspects of the service agreements and maintenance strategies. Brush up on Otis's products and services, as well as the competitive landscape. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use your excellent interpersonal skills to engage them in conversation. Share relevant experiences that highlight your customer service orientation and ability to manage relationships effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully handled customer complaints or enquiries. Highlight how you proactively engaged with clients to improve their experience and reduce cancellations. This will show your commitment to customer satisfaction.
✨Demonstrate Your Target Focus
Since this role is all about increasing service sales and profitability, come ready to discuss your past achievements in meeting targets. Share metrics or results that showcase your ability to work at pace in a demanding environment, and how you can bring that same energy to Otis.
