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- Tasks: Perform maintenance and repairs on lift equipment, ensuring safety and reliability.
- Company: Join Liftec Express, a leader in lift services with a strong customer focus.
- Benefits: Competitive pay, night shift opportunities, and a supportive team environment.
- Why this job: Make a real difference by ensuring lifts operate safely and efficiently.
- Qualifications: NVQ Level 3 in Lift Service and 2 years of relevant experience required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Service Engineer is responsible for carrying out planned preventative maintenance, repairs, fault-finding, and breakdown response on a range of lift equipment. The role is critical to delivering excellent customer service, ensuring equipment reliability, and supporting Liftec Express's reputation for quality and safety.
Key Responsibilities:
- Carry out 100% of planned preventative maintenance visits across your portfolio to ensure units are safe, compliant, and reliable.
- Assist neighbouring territories, when required.
- Respond to lift breakdowns, diagnose faults, and complete repairs within agreed SLAs, aiming to achieve first-time fix.
- Carry out minor repairs to maintain continual operation and prevent escalations.
- Use field management tools accurately in real-time to record activity, ensure job closure, and support billing accuracy.
- Proactively identify and report additional repairs, upgrades, or modernisation opportunities that benefit the customer and business.
- Participate in an on-call rota to provide emergency breakdown support outside normal working hours.
- Deliver excellent customer service on-site by communicating clearly, professionally, and respectfully.
- Always uphold the highest standards of safety, compliance, and quality in line with internal and external EHSQ requirements.
Skills and Qualifications:
- NVQ Level 3 in Lift Service, Maintenance, or Repair (essential).
- Minimum of 2 years' experience working as a service/callout engineer with strong technical knowledge (electrical and mechanical).
- Available to work night cover.
- Strong understanding of health, safety, and compliance requirements in lift engineering.
- Strong electrical engineering skills with proven fault-finding ability.
- Customer-focused, with clear communication and interpersonal skills.
- Professional, committed, and safety-first mindset.
- Comfortable working independently and within a team, adaptable and solution-oriented.
- Confident using digital and electronic field management tools.
- Valid UK driving licence (essential).
Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.
Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Service Engineer in Maidstone employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to share examples of how you've tackled challenges in the past, especially when it comes to fault-finding and repairs.
✨Tip Number 3
Don’t forget to showcase your adaptability! Highlight your experience working independently and as part of a team, especially in high-pressure situations. Employers love candidates who can think on their feet and deliver results.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Engineer role. We’re all about finding the right fit, so make sure your application reflects your passion for customer service and safety in lift engineering!
We think you need these skills to ace Service Engineer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in lift maintenance and repairs, and don’t forget to mention your NVQ Level 3 qualification!
Show Off Your Skills: We want to see your technical skills shine! Be specific about your electrical and mechanical expertise, and share examples of how you've successfully diagnosed and fixed faults in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Liftec Express. Share your passion for customer service and safety, and explain how your values align with ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Otis
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lift service, maintenance, and repair. Be ready to discuss your experience with fault-finding and repairs, as well as any specific tools or technologies you've used in the past.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you communicate clearly and professionally, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a breakdown response or a difficult customer. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Highlight Your Safety Mindset
Safety is paramount in this role, so be sure to discuss your understanding of health, safety, and compliance requirements. Share any relevant experiences where you prioritised safety and quality in your previous roles.
