At a Glance
- Tasks: Manage customer disputes and optimise credit control processes for financial health.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, training opportunities, and a diverse work environment.
- Other info: Be part of a trusted community focused on innovation and safety.
- Why this job: Make a real impact on financial efficiency while working with a dynamic team.
- Qualifications: 5+ years in credit control and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company's financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
- Work with Customers to ensure any disputes are managed efficiently.
- Work with the C2C Lead to develop and implement collection strategies.
- Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers.
- Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes.
- Conduct regular reviews and assessments of collections process with the C2C Lead.
- Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement.
In addition, the candidate will be expected to:
- Be fully conversant and compliant with all Environmental Health and Safety procedures.
- Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO).
- Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics.
What you need to be successful:
- Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred.
- Minimum of 5 years of experience in billing and credit control.
- Strong knowledge of billing processes, credit control principles, and financial management.
- Proven experience in developing and implementing billing and credit control strategies.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in billing and credit control software and tools.
- Fluent written and spoken English essential.
Apply today to join us and build what's next!
Dispute Specialist in Loughborough employer: Otis
Otis UK is an exceptional employer, offering a dynamic work environment in Grove Park, Leicester, where innovation and collaboration thrive. With a strong commitment to employee growth through training and the Employee Scholar Program, Otis fosters a culture of inclusivity and support, ensuring that every team member can develop their skills while contributing to the company's mission of enhancing financial health and operational efficiency. Join us to be part of a diverse global team dedicated to safety, ethics, and quality, as we work together to build what’s next in the elevator and escalator industry.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Specialist in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dispute Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their values and operations. Tailor your responses to show how your experience in credit control and dispute management aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Dispute Specialist, you’ll need to convey complex information clearly. Role-play common interview scenarios with a friend or use online resources to sharpen your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Otis team and contributing to our mission of keeping people moving.
We think you need these skills to ace Dispute Specialist in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dispute Specialist role. Highlight your experience in credit control and dispute management, as well as any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving abilities and teamwork experience!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your impact in previous roles. Whether it's improving cash flow or reducing bad debts, we love to see quantifiable results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Otis!
How to prepare for a job interview at Otis
✨Know Your Stuff
Make sure you brush up on credit control and dispute management processes. Familiarise yourself with the key responsibilities of a Dispute Specialist at Otis, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Skills
Prepare to highlight your analytical and problem-solving abilities. Think of specific examples from your past roles where you've successfully managed disputes or improved collection strategies, as this will demonstrate your capability to optimise cash flow.
✨Communicate Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex credit control concepts in simple terms, showing that you can collaborate effectively with various departments.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's credit processes and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their financial objectives.
