Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer calls and dispatch work orders in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Other info: Flexible night shifts with 4 nights off, perfect for students!
- Why this job: Be part of a diverse team making a real impact on customer service.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What's In it For Me?
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.
Customer Care Champion - Nights in Loughborough employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Nights in Loughborough
✨Tip Number 1
Get to know the company! Research Otis and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Otis team.
We think you need these skills to ace Customer Care Champion - Nights in Loughborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Care Champion.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best written skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Otis
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer service looks like and be ready to share examples of how you've delivered it in the past. This will show that you’re passionate about the role and understand its importance.
✨Practice Your Communication Skills
Since this role involves managing calls and emails, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would handle different customer scenarios. This will help you feel more confident during the actual interview.
✨Familiarise Yourself with Otis
Take some time to research Otis and its products. Knowing about their services and the impact they have globally can give you an edge. Be prepared to discuss how you can contribute to their mission of putting people at the centre of everything they do.
✨Show Your Team Spirit
As a team player, it's essential to demonstrate your ability to work well with others. Think of examples where you collaborated effectively in a team setting, especially under pressure. Highlighting your teamwork skills will resonate well with the interviewers, as they value collaboration in their workplace.