Otis is recruiting a Service Operations Coordinator in Leicester for the Customer Care Centre. The role involves daily analysis of shutdown lifts, updating customers, and supporting field teams within SLA guidelines.
You will manage permits, escalate customer concerns, and maintain high-quality call handling as overflow support. Ideal candidates are familiar with field operations, excel in communication, and demonstrate resilience under pressure.
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Service Ops Coordinator: SLA & Customer Care in Leicester employer: Otis
Otis is an exceptional employer that prioritises safety, ethics, and innovation while fostering a culture of growth and opportunity for its employees. Located in Cardiff, the company offers a collaborative work environment where engineers can thrive, develop their skills, and contribute to meaningful projects that enhance passenger safety and experience. With a commitment to employee development and a focus on quality, Otis stands out as a rewarding place to build a career in controls engineering.
