At a Glance
- Tasks: Coordinate service operations and provide updates to customers and field teams.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, and extensive training opportunities.
- Other info: Opportunities for career growth and leadership development await you.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 27000 - 33000 £ per year.
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
On a typical day you will:
- Complete daily analysis for all shutdown lifts both new and existing across each region within the UK.
- Provide daily updates to both field operations and customers for shutdown status.
- Provide additional support to both field operations and customers when service is delayed.
- Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA.
- Review follow up calls weekly and close.
- Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA.
- Be the voice of the customer when issues have been escalated bringing concerns to the relevant stakeholders.
- Arrange permits for engineers to attend some sites when required.
- Offer quality call handling promptly and efficiently as overflow.
What you will need to be successful:
- Familiar with Field Operations processes.
- Excellent interpersonal and communication skills.
- Customer-centric mindset with excellent problem-solving skills.
- Resilience in handling stressful situations and ability to solve problems.
- Comfortable to manage a wide range of tasks under time-sensitive conditions.
- Have a 'Can do' attitude with a strong sense of ownership.
What's In it For Me / Benefits:
You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what's next.
Service Operations Coordinator in Leicester employer: Otis
Otis is an exceptional employer that prioritises the safety and well-being of its employees while fostering a culture of innovation and collaboration. With extensive training opportunities, a commitment to employee growth, and a diverse global community, you will thrive in a role that not only enhances your technical skills but also allows you to contribute to iconic projects worldwide. Join us in making a meaningful impact as we move billions of people every day.
