At a Glance
- Tasks: Coordinate service operations and provide updates on lift shutdowns across the UK.
- Company: Join Otis, the world leader in elevators and escalators, with a focus on innovation.
- Benefits: Fixed-term contract, intensive training, career growth opportunities, and a supportive community.
- Other info: Work with experienced colleagues and gain valuable skills in a dynamic environment.
- Why this job: Be part of a global team making a real impact in a crisis-proof industry.
- Qualifications: Strong communication skills, customer-centric mindset, and resilience under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.
Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester.
The hours of work will be 8:00am to 4:00pm Monday to Friday.
Complete daily analysis for all shutdown lifts both new and existing across each region within the UKProvide daily updates to both field operations and customers for shutdown status Provide additional support to both field operations and customers when service is delayed Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLAReview follow up calls weekly and close Support insurance work requests where immediate and timed defects are identified to action within the agreed SLABe the voice of the customer when issues have been by escalated bringing concerns to the relevant stakeholders Arrange permits for engineers to attend some sites when required.
Offer quality call handling promptly and efficiently as overflow What you will need to be successful: Familiar with Field Operations processes Excellent interpersonal and communication skills Customer-centric mindset with excellent problem-solving skills Resilience in handling stressful situations and ability to solve problems Comfortable to manage wide range of tasks under time-sensitive conditions Have a "Can do" attitude with a strong sense of ownership What's in it for me: You will receive a fixed-term employment contract with the world market leader in a crisis-proof industry We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.
Service manager (Fixed term) in Leicester employer: Otis
Otis is an exceptional employer, offering a dynamic work environment in Southampton where innovation and diversity are at the forefront of our culture. As a Modernisation Sales Consultant, you will benefit from a competitive remuneration package and ample career progression opportunities, allowing you to grow alongside a leading company in the elevators and escalators industry. Join us to not only secure modernisation opportunities but also to shape the future of mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service manager (Fixed term) in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Otis.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Otis. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service manager (Fixed term) in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Otis.
How to prepare for a job interview at Otis
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Otis's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Otis offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
