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- Tasks: Coordinate customer service operations and ensure prompt responses to inquiries.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, extensive training, and career growth opportunities.
- Other info: Work in a supportive environment with access to experienced colleagues.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Service Coordinator Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Center Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
Acting as the primary interface between our internal and external customers, you will have the flexibility with the ability to upskill into other roles within the Customer Care Centre. On a typical day you will:
- Ensure all customer and mechanic questions are dealt with promptly and efficiently.
- Ensure that our Otis Business Systems are updated with specific, accurate information.
- Take ownership of customer follow ups for both Internal and External customers promptly.
- Accurately log and update all information gathered from the customer within the relevant business systems to ensure an efficient response while adhering to Customer Service standards.
What you will need to be successful:
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team-player and are able to work under pressure to deliver business commitments.
What’s In it For Me:
You will receive a long term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Service Coordinator (Fixed Term Contract 12 months) in Leicester employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (Fixed Term Contract 12 months) in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that being a team player is key, so have some examples ready to show how you've nailed it in the past.
✨Tip Number 3
Show your passion for customer service during the interview. Share stories that highlight your commitment to helping others and how you handle pressure. This will resonate well with the values Otis stands for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Otis family.
We think you need these skills to ace Service Coordinator (Fixed Term Contract 12 months) in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for excellent customer service in your application. We want to see how you can bring that passion to the role and make a difference for our customers.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Service Coordinator position. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Otis
✨Know the Company Inside Out
Before your interview, take some time to research Otis and its values. Understand their commitment to safety, ethics, and quality. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, prepare examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction.
✨Practice Clear Communication
As a Service Coordinator, you'll need to communicate effectively with both customers and team members. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Demonstrate Team Spirit
Otis values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your ability to work under pressure.