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For Companies At a Glance
- Tasks: Handle customer calls and emails, ensuring top-notch service and accurate data entry.
- Company: Join a global leader in elevator services with a supportive team.
- Benefits: Enjoy competitive benefits and a full-time contract position.
- Why this job: Be a Customer Care Champion and make a difference in people's lives.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Great opportunity for career growth in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in elevator services is seeking a Customer Care Champion for their Leicester Contact Centre. You will handle calls from customers and technicians, manage email inquiries, and ensure accurate data entry in the CRM system.
The ideal candidate is passionate about customer service and has excellent communication skills. This is a full-time position with a contract, promising a supportive work environment and competitive benefits.
Leicester Evening Customer Care Specialist employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leicester Evening Customer Care Specialist
✨Tip Number 1
Make sure you know the company inside out! Research their services and values so you can show your passion for customer care during the interview. It’ll help you stand out as a true Customer Care Champion.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or training opportunities shows you’re genuinely interested in the role and the supportive work environment they offer.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re keen on joining our team at the Leicester Contact Centre!
We think you need these skills to ace Leicester Evening Customer Care Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making their experience better!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the excellent communication skills we value!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Leicester Evening Customer Care Specialist role.
How to prepare for a job interview at Otis
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their values and what makes them a leader in elevator services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for customer care and your ability to handle calls and inquiries effectively.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions. This will help you feel more at ease during the actual interview.
✨Be Ready for CRM Questions
Familiarise yourself with CRM systems, as data entry is a crucial part of the job. If you have experience with any specific CRM software, be prepared to discuss it. If not, consider learning about common features and functionalities to show your willingness to adapt and learn.