At a Glance
- Tasks: Support Key Account managers and ensure excellent customer service.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Other info: Diverse team with a focus on safety, ethics, and quality.
- Why this job: Be part of an innovative company that moves billions every day.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Key Accounts Administrator working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm.
Role Objective: To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Key responsibilities:
- Build effective relationships with our key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- To provide adequate coverage for holiday and sickness within the department when required.
What you will need to be successful:
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team-player and are able to work under pressure to deliver business commitments.
What's In it For Me / Benefits:
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what's next!
Key Accounts Administrator in Leicester employer: Otis
Otis is an exceptional employer, offering a dynamic work environment in Leicester where you can thrive as a Key Accounts Administrator. With a strong emphasis on training and development, employees are encouraged to grow their careers while being part of a diverse and innovative team. The company prioritises safety, ethics, and quality, ensuring that every team member feels valued and supported in their contributions to the global leader in elevator and escalator solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Otis, their values, and recent projects. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and teams, being clear and confident in your responses will set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Otis team.
We think you need these skills to ace Key Accounts Administrator in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Accounts Administrator role. Highlight your customer service skills and any relevant experience that aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any spelling or grammar mistakes before hitting send!
Demonstrate Team Spirit:We love team players! In your application, share examples of how you've successfully collaborated with others in previous roles. This will show us you can thrive in our supportive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Otis
✨Know Your Stuff
Before the interview, make sure you understand Otis's products and services. Familiarise yourself with their key account management processes and how they interact with customers. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Key Accounts Administrator, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Team Spirit
Otis values teamwork, so be ready to discuss your experiences working collaboratively. Think of specific instances where you supported colleagues or contributed to a team goal. Highlighting your ability to work under pressure while maintaining a positive attitude will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
