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- Tasks: Manage customer disputes and optimise collections for financial health.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, training opportunities, and a diverse work environment.
- Why this job: Make a real impact on financial processes while working with a dynamic team.
- Qualifications: 5+ years in credit control and strong analytical skills required.
- Other info: Be part of a caring community focused on innovation and growth.
The predicted salary is between 28800 - 43200 £ per year.
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company's financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
- Work with Customers to ensure any disputes are managed efficiently
- Work with the C2C Lead to develop and implement collection strategies.
- Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers.
- Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes.
- Conduct regular reviews and assessments of collections process with the C2C Lead
- Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement.
In addition, the candidate will be expected to:
- Be fully conversant and compliant with all Environmental Health and Safety procedures.
- Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
- Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics.
What you need to be successful:
- Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred
- Minimum of 5 years of experience in billing and credit control
- Strong knowledge of billing processes, credit control principles, and financial management
- Proven experience in developing and implementing billing and credit control strategies
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in billing and credit control software and tools
- Fluent written and spoken English essential
Apply today to join us and build what's next!
Dispute Specialist in Leicester employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dispute Specialist role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your credit control knowledge and dispute management processes. Be ready to share specific examples of how you've tackled challenges in the past. This will show that you’re not just a fit on paper but also in practice!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Otis and being part of our amazing team.
We think you need these skills to ace Dispute Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Specialist role. Highlight your experience in credit control and dispute management, and don’t forget to mention any relevant certifications like CICM. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Keep it concise but impactful – we love a good story that connects your experience to our needs.
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you’ve optimised cash flow or reduced bad debts in previous roles. We’re all about results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Otis
✨Know Your Stuff
Make sure you brush up on credit control and dispute management processes. Familiarise yourself with the key responsibilities listed in the job description, as well as any relevant legislation or best practices. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in billing, credit control, and dispute resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you've successfully handled similar challenges before.
✨Communicate Effectively
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've collaborated with different departments like Sales and Finance to resolve disputes and improve processes. This will highlight your interpersonal skills and ability to work in a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collections process, the team you'll be working with, and how success is measured in this role. This not only shows your genuine interest in the position but also gives you valuable insights into whether this job is the right fit for you.
