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- Tasks: Manage customer calls and dispatch work orders in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible hours on weekends with a supportive work environment.
The predicted salary is between 11 - 16 £ per hour.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 16:00-22:00 on Saturdays and Sundays.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What’s In it For Me / Benefits:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus benefits
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!
Customer Care Champion - Weekend Lates in Leicester employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Lates in Leicester
✨Tip Number 1
Get to know the company! Research Otis and its values, especially around Safety, Ethics, and Quality. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Otis values collaboration, so highlighting your ability to work under pressure with others can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there, making it easier for you to prepare.
We think you need these skills to ace Customer Care Champion - Weekend Lates in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. Share any relevant experiences that highlight your commitment to helping others and how you handle challenges with a positive attitude.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what Otis is looking for in a Customer Care Champion.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and overly complex sentences. Remember, we want to see your communication skills, so make it easy for us to read and understand your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re serious about joining our team at Otis.
How to prepare for a job interview at Otis
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This will show your passion for providing top-notch service, which is crucial for the role.
✨Familiarise Yourself with Otis
Do some research on Otis and its products. Understanding the company's values, such as Safety, Ethics, and Quality, will help you align your answers with what they stand for. Plus, it shows you're genuinely interested in the company and the role.
✨Practice Your Communication Skills
Since this role involves managing calls and emails, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions under pressure.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.