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- Tasks: Manage customer calls and emails, ensuring excellent service and timely dispatch of work orders.
- Company: Join Otis, a global leader in elevators and escalators with a strong commitment to innovation.
- Benefits: Long-term contract, competitive pay, extensive training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Flexible role with opportunities to upskill and collaborate with experienced colleagues.
The predicted salary is between 11 - 16 £ per hour.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 08:00-16:00 on Saturdays and Sundays.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What's In it For Me / Benefits:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus benefits
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Customer Care Champion - Weekend Days in Leicester employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Days in Leicester
✨Tip Number 1
Get to know the company! Research Otis and its values, especially around Safety, Ethics, and Quality. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Otis values collaboration, so highlighting your ability to work under pressure with others can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Otis family. Let’s build what’s next together!
We think you need these skills to ace Customer Care Champion - Weekend Days in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention specific examples of how you've handled customer interactions or worked under pressure.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and ensure your points are easy to understand—this reflects your communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Otis
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Otis values a passion for customer care, so show them you understand what it means to go above and beyond for customers.
✨Practice Your Communication Skills
Since you'll be managing calls and emails, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your verbal communication. Remember, written communication is just as important, so be prepared to showcase your email etiquette.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of Customer Relationship Management (CRM) systems, as you'll need to capture and update customer information. If you have experience with any CRM software, be sure to mention it during your interview. If not, do a bit of research to show your willingness to learn.
✨Show Your Team Spirit
Otis is looking for team players who can thrive under pressure. Think of examples from your past where you worked collaboratively to achieve a goal. Highlight your ability to support colleagues and contribute positively to the team dynamic, especially in a fast-paced environment.
