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- Tasks: Manage customer calls and dispatch work orders in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Other info: Flexible night shifts with 4 nights off, perfect for students!
- Why this job: Be part of a diverse team making a real impact on customer service.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What's In it For Me? We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what's next!
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.
Customer Care Champion - Nights in Leicester employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Nights in Leicester
✨Tip Number 1
Get to know the company! Research Otis and understand their values, especially their focus on customer service and innovation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former Otis employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Otis team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Champion - Nights in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and can communicate effectively, both in writing and verbally.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Customer Care Champion role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed efficiently, and you'll be one step closer to joining our fantastic team at Otis!
How to prepare for a job interview at Otis
✨Know Your Customer Care Stuff
Make sure you brush up on customer service principles and practices. Since the role is all about managing calls and emails, being able to demonstrate your understanding of excellent customer service will really impress them.
✨Practice Your Communication Skills
Given that you'll be dealing with both internal and external customers, it's crucial to showcase your verbal and written communication skills. Try rehearsing common interview questions out loud or even role-playing with a friend to get comfortable.
✨Show Your Team Spirit
This job requires a team player who can work under pressure. Be ready to share examples from your past experiences where you collaborated effectively with others, especially in high-stress situations.
✨Familiarise Yourself with Otis
Do a bit of homework on Otis and its products. Knowing about their legacy and innovations will not only show your interest but also help you connect your answers to their values and mission during the interview.