At a Glance
- Tasks: Dispatch technicians and manage customer interactions in a fast-paced environment.
- Company: Join Otis, the world leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive community.
- Other info: Diverse team with a focus on innovation and employee development.
- Why this job: Be part of a crisis-proof industry and make a real impact every day.
- Qualifications: Strong communication skills and a customer-centric mindset.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing, and we are recruiting a Customer Care Champion working within our Dispatching team, based in Leicester. The hours of work will be 8am-4pm.
Acting as the primary interface between our internal, external customers, and technicians. On a typical day, you will:
- Dispatch technicians appropriately according to the work orders created by the Call Handlers or when received by email.
- Verify the issue remotely (XP) before dispatching WO’s to the correct technician, ensuring their response time is within SLA.
- Provide the technician’s ETA to customers when needed.
- Manage your availability to receive technician and customer calls according to set performance KPI’s.
- Ensure WO’s are updated within CRM for visibility of their status.
- Maintain a high standard of call quality.
- Dispatch maintenance or insurance field tasks with open WO’s, or when requested by the field.
- Complete admin tasks when requested by the field.
- Support other CCC teams such as the emergency alarm desk when asked.
What You Will Need to be Successful:
- Excellent language, listening and communication skills.
- Customer-centric mindset and empathy for people.
- Resilience in handling stressful situations with ease and professionalism.
- Comfortable managing a large number of customer interactions under time-sensitive conditions.
- Affinity using multiple IT systems.
What's in it for me?
You will receive employment with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext!
Customer Care Champion - Dispatcher in Leicester employer: Otis
Otis is an exceptional employer, offering a dynamic work environment in Leicester where you can thrive as a Customer Care Champion. With comprehensive training, a strong focus on employee growth, and a commitment to safety and ethics, you'll be part of a diverse team dedicated to innovation and excellence. Join us to build a rewarding career in a crisis-proof industry that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Champion - Dispatcher in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Champion - Dispatcher in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis:Your cover letter is your chance to shine! Tell us why you want to work at Otis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis!
How to prepare for a job interview at Otis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
