At a Glance
- Tasks: Be the first point of contact for customers needing assistance with their equipment.
- Company: Join Otis, the world leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive community.
- Other info: Work in a dynamic environment with a focus on safety and ethics.
- Why this job: Make a real difference by helping people in need every day.
- Qualifications: Strong communication skills and a customer-centric mindset.
The predicted salary is between 25000 - 30000 £ per year.
Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours of work will be 8am-4pm.
Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment. On a typical day, you will:
- Be the first point of contact for customers who are facing an issue with their equipment, such as passengers trapped in the elevator or equipment faults requiring a technician visit.
- Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit.
- Quickly forward general queries to the right person.
- Handle your work efficiently as per the OtisLine KPI’s.
- Maintain a high standard of quality when interacting with our customers, both internal and external.
- Manage emails and complete the correct action required.
- Occasionally support other CCC teams, such as the Emergency Alarm desk.
What You Will Need to be Successful:
- Excellent language, listening and communication skills.
- Customer-centric mindset and empathy for people.
- Resilience in handling stressful situations with ease and professionalism.
- Comfortable managing a large number of customer interactions under time-sensitive conditions.
- Affinity using multiple IT systems.
What's in it for me?
You will receive employment with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Customer Care Champion - Call Handler in Leicester employer: Otis
Otis is an exceptional employer, offering a dynamic work environment in Leicester where you can thrive as a Customer Care Champion. With comprehensive training and a strong focus on employee growth, you'll have the opportunity to advance your career while being part of a diverse and innovative team dedicated to safety and quality. Join us to make a meaningful impact in a crisis-proof industry that moves billions of people every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Champion - Call Handler in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Champion - Call Handler in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis:Your cover letter is your chance to shine! Tell us why you want to work at Otis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis!
How to prepare for a job interview at Otis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
