At a Glance
- Tasks: Support Key Account managers and ensure smooth communication with clients and engineers.
- Company: Join Otis, a leading company in the lift and escalator industry.
- Benefits: Intensive training, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the vital link between clients and our team, making a real difference.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Date Posted: 2026-04-29
Country: United Kingdom
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester
Otis is growing and we are recruiting a Key Accounts Administrator working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm.
Role Objective: To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Key responsibilities:
- Build effective relationships with our key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- To provide adequate coverage for holiday and sickness within the department when required.
What you will need to be successful:
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team-player and are able to work under pressure to deliver business commitments.
What's In it For Me / Benefits: We will train you intensively in the areas of technology, processes.
Key Accounts Administrator employer: Otis
Otis is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those seeking a rewarding career as a Key Accounts Administrator. Located in Leicester, our team enjoys a supportive environment with extensive training opportunities, ensuring you are well-equipped to excel in your role while building meaningful relationships with key account clients. With a focus on customer service excellence and a commitment to employee well-being, Otis offers a fulfilling workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis:Your cover letter is your chance to shine! Tell us why you want to work at Otis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis!
How to prepare for a job interview at Otis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
