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- Tasks: Manage customer disputes and optimise cash flow for financial health.
- Company: Join Otis, the world leader in elevators and escalators.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact on financial processes and customer satisfaction.
- Qualifications: 5 years in credit control and strong analytical skills required.
- Other info: Collaborative culture with opportunities to innovate and excel.
The predicted salary is between 36000 - 60000 £ per year.
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company’s financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
- Work with Customers to ensure any disputes are managed efficiently
- Work with the C2C Lead to develop and implement collection strategies.
- Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers.
- Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes.
- Conduct regular reviews and assessments of collections process with the C2C Lead
- Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement.
In addition, the candidate will be expected to:
- Be fully conversant and compliant with all Environmental Health and Safety procedures.
- Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
- Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics.
What you need to be successful:
- Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred
- Minimum of 5 years of experience in billing and credit control
- Strong knowledge of billing processes, credit control principles, and financial management
- Proven experience in developing and implementing billing and credit control strategies
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in billing and credit control software and tools
- Fluent written and spoken English essential
Apply today to join us and build what’s next!
Dispute Specialist in Enderby employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Specialist in Enderby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Dispute Specialist role.
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their collections process. We recommend practising common interview questions related to credit control and dispute management. Show them you’re not just a fit on paper, but you’ve got the passion and knowledge to back it up!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the Dispute Specialist position. We believe it’s a great way to keep your name fresh in their minds and demonstrate your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you ace the process and land that dream job with us at Otis.
We think you need these skills to ace Dispute Specialist in Enderby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Specialist role. Highlight your experience in credit control and dispute management, as these are key for us. Use specific examples that showcase your skills and achievements in these areas.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention how your background aligns with our needs and express your enthusiasm for joining the team at Otis.
Showcase Relevant Skills: Don’t forget to highlight your analytical and problem-solving abilities. These skills are crucial for managing disputes effectively. Be sure to mention any relevant software or tools you’re proficient in, as this will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role right there!
How to prepare for a job interview at Otis
✨Know Your Stuff
Make sure you brush up on credit control and dispute management processes. Familiarise yourself with the key responsibilities listed in the job description, as well as any relevant legislation or best practices. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in billing, credit control, and dispute resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you've successfully handled similar challenges before.
✨Communicate Effectively
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would collaborate with different departments like Sales and Finance, and how you can contribute to effective credit risk management.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the company's current collection strategies or how they measure success in the Dispute Specialist role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.
