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- Tasks: Be the first point of contact for customers and resolve their equipment issues.
- Company: Join Otis, the world leader in elevators and escalators.
- Benefits: Competitive pay, extensive training, and career growth opportunities.
- Why this job: Make a real difference by helping people in need every day.
- Qualifications: Strong communication skills and a customer-centric mindset.
- Other info: Dynamic team environment with a focus on innovation and support.
The predicted salary is between 24000 - 36000 £ per year.
Otis is growing, and we are recruiting a Call Handler working within our Inbound Call team, based in Leicester. The hours of work will be 9am - 5pm.
Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment. On a typical day, you will:
- Be the first point of contact for customers who are facing an issue with their equipment.
- Create 'work orders' that capture the necessary information for the dispatchers to organise an appropriate technician visit.
- Quickly forward general queries to the appropriate team or person.
- Handle your work efficiently as per the OtisLine KPI's.
- Maintain a high standard of quality when interacting with our customers, both internal and external.
- Manage emails and complete the correct action required.
- Support other CCC teams, such as the Emergency Alarm desk, when asked.
Role KPI's are:
- Adhere to OtisLine service quality standards (90/10 SLA with 85% with no compulsory fails).
- Manage Otisline Inbox in line with the how-to guides available on the desk.
What You Will Need to be Successful:
- Excellent language, listening and communication skills.
- Customer-centric mindset and empathy for people.
- Resilience in handling stressful situations with ease and professionalism.
- Comfortable managing a large number of customer interactions under time-sensitive conditions.
- Affinity using multiple IT systems.
What's in it for you?
You will receive an employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
If you would like to learn more about environmental, social and governance (ESG) at Otis, click here.
Become a part of the Otis team and help us #Buildwhatsnext. Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Customer Care Champion employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion
✨Tip Number 1
Get to know the company! Research Otis and understand their values, especially their focus on safety, ethics, and quality. This will help you align your answers during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Champion, you'll need to handle various customer interactions. Role-play with friends or family to get comfortable with different scenarios, especially those that might be stressful.
✨Tip Number 3
Be ready to showcase your resilience! Think of examples from your past where you've handled tough situations with ease. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Otis team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Champion
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve handled tough situations and shown empathy towards customers. Remember, it’s all about putting the customer first!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Tailor Your Application: Make sure to customise your application for the Customer Care Champion role. Refer to the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Otis
✨Know the Company
Before your interview, take some time to research Otis. Understand their values, mission, and the role they play in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Active Listening
As a Customer Care Champion, you'll need excellent listening skills. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Prepare for Scenario Questions
Expect questions about how you would handle stressful situations or difficult customers. Think of specific examples from your past experiences where you successfully resolved issues. This will showcase your resilience and customer-centric mindset.
✨Showcase Your IT Skills
Since the role involves using multiple IT systems, be ready to discuss your experience with technology. Mention any relevant software or tools you've used in previous roles, and express your willingness to learn new systems quickly.