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- Tasks: Manage customer calls and emails, ensuring excellent service and accurate information capture.
- Company: Join Otis, a global leader in elevators and escalators with a diverse team.
- Benefits: Intensive training, career growth opportunities, and a supportive work environment.
- Other info: Flexible night shifts with 5 nights on and 4 nights off.
- Why this job: Be part of a team that moves millions daily and impacts iconic landmarks.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What's In it For Me?
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what's next!
Customer Care Champion - Nights in Coventry employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Nights in Coventry
✨Tip Number 1
Get to know the company! Research Otis and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former Otis employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Otis team.
We think you need these skills to ace Customer Care Champion - Nights in Coventry
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and handle their needs, so share any relevant experiences that highlight your skills.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Care Champion. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Highlight your key achievements and skills without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Otis
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer service looks like and be ready to share examples of how you've delivered it in the past. This will show that you’re passionate about the role and understand its importance.
✨Practice Your Communication Skills
Since this role involves managing calls and emails, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer inquiries or complaints.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of how CRM systems work, as you'll need to capture and update customer information. If you have experience with any specific CRM software, be sure to mention it during the interview!
✨Show Your Team Spirit
Being a team player is crucial for this role. Think of examples where you’ve worked well in a team, especially under pressure. Highlighting your ability to collaborate effectively will demonstrate that you can thrive in Otis's dynamic environment.