At a Glance
- Tasks: Manage contracts, ensure timely delivery of services, and maintain customer satisfaction.
- Company: Join a global leader in the building services industry with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Exciting opportunity to work in a fast-paced, international setting.
- Why this job: Be part of a dynamic team that values performance and quality in service delivery.
- Qualifications: Experience in building services and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract.
Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract.
As a Contract Coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries, focused on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
Contracts Administrator employer: Otis
Otis is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. Located in Bristol, our team enjoys a collaborative environment that fosters innovation and performance, alongside competitive benefits and opportunities for career advancement. Join us to be part of a global leader committed to delivering quality and customer satisfaction while supporting your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their focus on performance and quality, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Contracts Administrator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you're proactive and keen on being part of our team.
We think you need these skills to ace Contracts Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Administrator role. Highlight relevant experience in building services and any customer communication skills you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Otis. Share specific examples of how you've delivered customer satisfaction and managed contracts in the past.
Showcase Your Communication Skills:As a Contract Coordinator, communication is key. In your application, emphasise your ability to maintain regular customer contact and resolve issues efficiently. We love candidates who can keep things running smoothly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our international team!
How to prepare for a job interview at Otis
✨Know the Company Inside Out
Before your interview, take some time to research Otis and their values. Understand their focus on performance, quality, innovation, and employee opportunity. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Since the role involves managing contracts and customer communication, be ready to discuss your experience in these areas. Think of specific examples where you've successfully handled customer enquiries or resolved complaints. This will demonstrate your capability and fit for the position.
✨Showcase Your Organisational Skills
As a Contracts Administrator, you'll need to juggle multiple tasks. Prepare to talk about how you prioritise your workload and manage deadlines. You might even want to bring along a sample report or document that showcases your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of contracts you’ll be managing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
