At a Glance
- Tasks: Coordinate contracts, manage customer communications, and ensure timely delivery of services.
- Company: Join Otis, the global leader in people-moving products with a focus on innovation.
- Benefits: Strong salary, career progression opportunities, and funded study schemes.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
- Why this job: Be part of a dynamic team that values your ideas and supports your growth.
- Qualifications: Experience in building services and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Cardiff Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract.
As a contract coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries, focused on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
- Have experience of workload planning/scheduling in an engineering environment.
- Have experience of Microsoft Office programs including Excel, Word and PowerPoint.
- Have experience of service contract delivery for large customers.
What can we offer you?
- Strong remuneration package.
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
- A culture which encourages innovative ideas and appreciates our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators/Coordinators, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Contract co-ordinator employer: Otis
Otis Elevator Company is an exceptional employer, offering a strong remuneration package and a commitment to career progression through initiatives like the Employee Scholarship Program. Located in Cardiff, the company fosters a culture of innovation and values its employees as the key to success, providing ample opportunities for personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Otis. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their values. Be ready to discuss how your experience aligns with their focus on performance, quality, and innovation. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Contract Coordinator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Otis team and ready to take on the challenge of this role.
We think you need these skills to ace Contract co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight your experience in workload planning and customer communication, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in the building services industry makes you a great fit. We love seeing genuine enthusiasm!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have with service contract delivery or using Microsoft Office programs. This will help us see how you can hit the ground running in our Cardiff office.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Otis
✨Know Your Contract Coordination Inside Out
Before the interview, make sure you understand the key responsibilities of a Contract Coordinator. Familiarise yourself with the daily management tasks, customer communication, and how to handle complaints. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Experience with Real Examples
Prepare specific examples from your past work that highlight your experience in workload planning, scheduling, and service contract delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your skills align with their needs.
✨Brush Up on Your Microsoft Office Skills
Since the role requires proficiency in Microsoft Office, especially Excel, Word, and PowerPoint, take some time to practice. Be ready to discuss how you've used these tools in previous roles, whether it's for reporting or creating presentations, to show you're technically savvy.
✨Emphasise Customer Satisfaction
Otis values customer satisfaction highly, so be prepared to discuss how you've ensured quality service in your previous roles. Think about times when you resolved customer issues or improved service delivery, and be ready to share those stories to illustrate your commitment to customer care.
