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- Tasks: Manage and train field staff while ensuring top-notch customer satisfaction.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive pay, company car, and extensive training opportunities.
- Why this job: Be part of an innovative team that impacts millions daily.
- Qualifications: Experience in field service or lift engineering preferred.
- Other info: Diverse, supportive environment with strong career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Field Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based at Hinkley Point.
On a typical day you will:
- Ensure all aspects of field safety
- Meet with customers to ensure obligations and expectations are achieved
- Direct the performance of field maintenance and contractual service operations
- Conduct field education training with field workforce
- Maintain customer quality assurance, managing the expenditure of labor and materials
- Improve efficiencies, managing route schedules and callback rates
- Provide technical support, participating in sales estimation / proposals as required
- Authorize repair orders and tracking completion
- Lead change to better efficiency and communication
What you will need to be successful:
- Work experience within a Field Service role or a Lift Engineering background.
- Experience with leading a team of technicians is preferred
- Elevator industry experience is desired, but not required
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
- Strong computer and technology skills, business acumen and a passion for customer service.
We offer you remuneration in accordance with local standards plus a company car or car allowance. Enrolment onto the FM Incentive scheme. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Field Manager - Hinkley Point C in Clevedon employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager - Hinkley Point C in Clevedon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Otis's values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your leadership experience and how you’ve handled team dynamics in the past. This will help you articulate your thoughts clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Field Manager - Hinkley Point C in Clevedon
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight any relevant experience you have in field service or lift engineering. We want to see how your background aligns with the role of Field Manager, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Tailor Your Application: Make sure to tailor your application to the specific job description. Mention how your skills can help us achieve superior customer satisfaction and improve efficiencies. This shows us you’re genuinely interested in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Otis
✨Know Your Safety Standards
Since safety is a top priority for Otis, make sure you brush up on relevant safety protocols and standards in the field service industry. Be ready to discuss how you've implemented safety measures in past roles and how you plan to ensure safety within your team.
✨Showcase Your Leadership Skills
As a Field Manager, you'll be leading a team of technicians. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and conflict resolution. Highlight any specific achievements that demonstrate your leadership capabilities.
✨Understand Customer Satisfaction
Customer satisfaction is key in this role. Think about times when you've gone above and beyond to meet customer needs. Be prepared to share these experiences and discuss how you would maintain high levels of customer service at Otis.
✨Familiarise Yourself with Technology
With strong computer and technology skills being essential, make sure you're comfortable discussing any relevant software or tools you've used in previous positions. If you have experience with field service management systems, be ready to talk about how they improved efficiency in your work.
