At a Glance
- Tasks: Coordinate contracts, manage customer communications, and ensure timely delivery of services.
- Company: Join Otis, a global leader in elevators and escalators with a commitment to innovation.
- Benefits: Strong salary, career progression, and access to funded study schemes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a diverse team making a real impact in the engineering industry.
- Qualifications: Experience in building services and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 € per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract.
As a Contract Coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries, focused on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
- Have experience of workload planning/scheduling in an engineering environment.
- Have experience of Microsoft Office programs including Excel, Word and PowerPoint.
- Have experience of service contract delivery for large customers.
What can we offer you?
- Strong remuneration package.
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
- A culture which encourages innovative ideas and appreciates our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators/Coordinators, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Contract Coordinator in Cardiff employer: Otis
Otis is an exceptional employer that prioritises employee growth and innovation, offering a strong remuneration package and access to funded study schemes like the Employee Scholarship Program. With a commitment to diversity and inclusion, Otis fosters a supportive work culture where every team member's contributions are valued, making it an ideal place for those seeking meaningful and rewarding careers in the heart of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Otis's values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Contract Coordinator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to get comfortable with handling enquiries and resolving issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Otis and being part of our innovative team.
We think you need these skills to ace Contract Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight your experience in workload planning and customer communication, as these are key for us at Otis. Use specific examples that showcase your skills in managing contracts and delivering customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our values of Performance, Quality, and Innovation. Keep it concise but impactful, and don’t forget to mention your enthusiasm for joining our team.
Showcase Relevant Experience:When filling out your application, make sure to highlight any relevant experience in the building services industry or field service delivery. We want to see how your past roles have prepared you for the challenges of being a Contract Coordinator at Otis.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Otis
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Coordinator inside and out. Familiarise yourself with Otis's services, especially in the building services industry. Brush up on your knowledge of workload planning and scheduling in an engineering environment, as this will likely come up during your chat.
✨Showcase Your Communication Skills
As a Contract Coordinator, you'll be the point of contact for customers. During the interview, demonstrate your ability to communicate clearly and effectively. Share examples of how you've handled customer enquiries or resolved issues in the past, highlighting your focus on customer satisfaction.
✨Be Ready with Examples
Prepare specific examples from your previous experience that showcase your skills in service contract delivery and complaint resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you can add value to their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, the types of contracts you’ll be managing, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and commitment to the position.
