At a Glance
- Tasks: Coordinate contracts, ensuring timely delivery of maintenance and repairs while supporting customer satisfaction.
- Company: Join Otis, the global leader in elevators and escalators, with a focus on innovation and employee growth.
- Benefits: Strong salary, career progression opportunities, and access to funded study schemes.
- Other info: Dynamic workplace with a commitment to diversity and inclusion.
- Why this job: Be part of a diverse team making a real impact in a fast-paced, innovative environment.
- Qualifications: Experience in building services, workload planning, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract.
As a Contract Coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries.
- Focus on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
- Have experience of workload planning/scheduling in an engineering environment.
- Have experience of Microsoft Office programs including Excel, Word and PowerPoint.
- Have experience of service contract delivery for large customers.
What can we offer you?
- Strong remuneration package.
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
- A culture which encourages innovative ideas and appreciates our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators/Coordinators, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Locations
Contract Coordinator in Cardiff, Wales employer: Otis
Otis is an exceptional employer that prioritises employee growth and innovation, offering a strong remuneration package and access to funded study schemes like the Employee Scholarship Program. With a commitment to diversity and inclusion, Otis fosters a supportive work culture where every team member's contributions are valued, making it an ideal place for those seeking meaningful and rewarding careers in the heart of Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in Cardiff, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Otis employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their values. Be ready to discuss how your experience aligns with their focus on performance, quality, and innovation. Show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Contract Coordinator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Otis team and ready to contribute to our mission of keeping people moving.
We think you need these skills to ace Contract Coordinator in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight your experience in workload planning and customer communication, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our values of Performance, Quality, and Innovation. Let us know why you want to join Otis!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in the building services industry or field service delivery. We love seeing candidates who understand the ins and outs of our business!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Otis
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Coordinator inside and out. Familiarise yourself with the building services industry, especially in relation to workload planning and service contract delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Contract Coordinator, you'll be the point of contact for customers. During the interview, demonstrate your communication skills by being clear and concise in your answers. Use examples from your past experiences where you've successfully managed customer relationships or resolved issues to highlight your ability to maintain regular customer communication.
✨Be Ready with Examples
Prepare specific examples that showcase your experience with Microsoft Office programs, particularly Excel, Word, and PowerPoint. Think about how you've used these tools in previous roles to support operational activities or create reports. This will help you illustrate your technical skills effectively during the interview.
✨Emphasise Problem-Solving Abilities
The role involves supporting the operational team with complaints investigation and resolution. Be prepared to discuss situations where you've had to think on your feet to resolve issues quickly. Highlight your problem-solving skills and your approach to minimising escalations, as this will resonate well with the interviewers.
