Service Area Manager Location: South West Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. On a typical day you will: * Ensure all aspects of field safety across your engineers/mechanics. * Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team. * Conduct field education training with your engineers. * Maintain customer quality assurance, managing the expenditure of labour and materials * Improve efficiencies, managing route schedules and callback rates * Authorise repair orders and tracking completion * Lead change to better efficiency and communication What you will need to be successful: * Experienced in service delivery, and field management. Able to engage with a team of field based engineers. * Elevator/lift/Vertical Transportation industry experience is desired, but not essential. * Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment * Strong computer and technology skills, business acumen and a passion for customer service. What’s In it For Me/Benefits: * Competitive salary * Company car or car allowance * Matched pension contributions of up to 6.5% * 25 days holiday plus bank holidays * Option to purchase up to 5 additional days annual leave * Private healthcare * Employee Assistance Programme * Life assurance Access to industry-leading training and development * Career progression opportunities with the world's leading lift and escalator company We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next
Service Area Manager in Bristol employer: Otis
Otis is an exceptional employer that prioritises safety, ethics, and innovation while fostering a culture of growth and opportunity for its employees. Located in Cardiff, the company offers a collaborative work environment where engineers can thrive, develop their skills, and contribute to meaningful projects that enhance passenger safety and experience. With a commitment to employee development and a focus on quality, Otis stands out as a rewarding place to build a career in controls engineering.
