At a Glance
- Tasks: Support contract management and ensure customer satisfaction in a dynamic environment.
- Company: Join Otis, the world’s largest manufacturer of people-moving products.
- Benefits: Strong salary, career progression, and access to educational support.
- Other info: Diverse and inclusive workplace with opportunities for all.
- Why this job: Be part of a global team that values innovation and employee growth.
- Qualifications: Experience in building services and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 € per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract.
As a Contract Coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries, focused on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
- Have experience of workload planning/scheduling in an engineering environment.
- Have experience of Microsoft Office programs including Excel, Word and PowerPoint.
- Have experience of service contract delivery for large customers.
What can we offer you?
- Strong remuneration package.
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
- A culture which encourages innovative ideas and appreciates our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators/Coordinators, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Contracts Administrator in Bristol employer: Otis
Otis Elevator Company is an exceptional employer, offering a strong remuneration package and a commitment to career progression through initiatives like the Employee Scholarship Program. With a culture that values innovation and recognises talent as the cornerstone of success, employees in our Bristol office benefit from a supportive environment that fosters professional growth and encourages diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Otis. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their values. Be ready to discuss how your experience aligns with their focus on performance and customer satisfaction. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Contracts Administrator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Otis team.
We think you need these skills to ace Contracts Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Administrator role. Highlight your experience in building services and workload planning, as these are key for us. Use specific examples that showcase your skills in customer communication and service contract delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our values of Performance, Quality, and Innovation. Keep it concise but impactful!
Showcase Relevant Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel and Word. We love seeing candidates who can demonstrate their technical skills, so include any relevant projects or tasks you've completed using these tools.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Otis
✨Know the Company Inside Out
Before your interview, take some time to research Otis and its values. Understand their focus on performance, quality, and innovation. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Relevant Experience
Be ready to discuss your experience in the building services industry and how it relates to the role of a Contracts Administrator. Prepare specific examples of your workload planning and scheduling skills, as well as any customer service successes you've had in previous roles.
✨Prepare for Customer Interaction Scenarios
Since you'll be the point of contact for customers, think about how you would handle common enquiries or complaints. Practise articulating your approach to resolving issues quickly and effectively, as this will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with Microsoft Office Tools
As the role requires proficiency in Excel, Word, and PowerPoint, brush up on these tools before your interview. Be prepared to discuss how you've used them in past roles, especially in preparing reports or quotations, to highlight your technical skills.
