Otis is recruiting a Service Operations Coordinator in Leicester for the Customer Care Centre. The role involves daily analysis of shutdown lifts, updating customers, and supporting field teams within SLA guidelines.
You will manage permits, escalate customer concerns, and maintain high-quality call handling as overflow support. Ideal candidates are familiar with field operations, excel in communication, and demonstrate resilience under pressure.
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Service Ops Coordinator: SLA & Customer Care in Leicester employer: Otis Worldwide Corporation
Otis is an exceptional employer that prioritises safety, ethics, and employee development, making it a fantastic place for Service Engineers to thrive. Located in the vibrant area of Southwark, London, employees benefit from competitive salaries, extensive training opportunities, and a supportive work culture that encourages innovation and collaboration. With a commitment to diversity and a focus on personal growth, Otis empowers its team members to excel in their careers while contributing to the maintenance of iconic landmarks worldwide.
Contact Details:
Otis Worldwide Corporation Recruitment Team
