At a Glance
- Tasks: Coordinate service operations and provide updates to customers and field teams.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, and extensive training opportunities.
- Other info: Opportunities for career growth and professional development await you.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 24300 - 29700 £ per year.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
On a typical day you will:
- Complete daily analysis for all shutdown lifts both new and existing across each region within the UK.
- Provide daily updates to both field operations and customers for shutdown status.
- Provide additional support to both field operations and customers when service is delayed.
- Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA.
- Review follow up calls weekly and close.
- Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA.
- Be the voice of the customer when issues have been escalated bringing concerns to the relevant stakeholders.
- Arrange permits for engineers to attend some sites when required.
- Offer quality call handling promptly and efficiently as overflow.
What you will need to be successful:
- Familiar with Field Operations processes.
- Excellent interpersonal and communication skills.
- Customer-centric mindset with excellent problem-solving skills.
- Resilience in handling stressful situations and ability to solve problems.
- Comfortable to manage a wide range of tasks under time-sensitive conditions.
- Have a 'Can do' attitude with a strong sense of ownership.
What’s In it For Me / Benefits:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards.
- We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognise our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the centre of everything we do. We are guided by our values that we call our Three Absolutes – prioritising Safety, Ethics, Quality in all that we do. Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Service Operations Coordinator in Leicester employer: Otis SE
Otis is an exceptional employer, offering a dynamic work environment in the heart of London where safety, ethics, and innovation are at the forefront of our operations. With comprehensive training programs, opportunities for further education through our Employee Scholarship Scheme, and a strong commitment to employee well-being, we empower our team members to excel in their careers while contributing to the maintenance of iconic escalators across the city. Join us and be part of a diverse, global community that values your contributions and prioritises your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis SE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis SE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Operations Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis SE:Your cover letter is your chance to shine! Tell us why you want to work at Otis SE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis SE!
How to prepare for a job interview at Otis SE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
