At a Glance
- Tasks: Lead repair operations and manage a skilled team to deliver high-quality projects.
- Company: Join Otis, the world's leading elevator and escalator company with a legacy of innovation.
- Benefits: Enjoy industry-leading training, career progression, and a competitive salary.
- Other info: Be part of a diverse global team committed to excellence and innovation.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven lift industry experience and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
Otis is seeking an experienced Repair Manager to lead our repair operations across the South West region.
This is a fantastic opportunity for a proven lift industry leader to take ownership of a significant repair portfolio, driving operational performance, customer satisfaction and financial results.
Leading a team of skilled engineers, you'll be responsible for the successful planning, forecasting and delivery of repair projects, ensuring works are completed safely, efficiently and to the highest standards while developing the capability of your team and supporting future business growth.
Responsibilities
- Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.
- Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.
- Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.
- Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.
- Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
- Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
- Deliver monthly margin, volume and efficiency targets across the region.
- Produce accurate forecasts and maintain visibility of project performance using repair planning tools.
- Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
- Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
- Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.
- Be an experienced lift industry professional with a strong technical repair background.
- Have previous experience leading and developing field-based engineering teams.
- Demonstrate a strong track record of delivering operational and financial targets.
- Possess excellent commercial awareness and a strong understanding of profit and loss management.
- Have experience in planning, forecasting, project delivery and resource management.
- Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.
- Be a confident leader who can motivate teams, drive accountability and deliver results.
- Have a proven history of improving performance, productivity and team capability.
Benefits
- Access to industry-leading training and development
- Career progression opportunities with the world's leading lift and escalator company
- Competitive salary
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model.
You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Repairs Manager in London employer: OTIS LIMITED
Otis Limited is an exceptional employer, offering a dynamic work environment where safety and compliance are paramount. With a strong commitment to employee development, you will have access to comprehensive training programs and growth opportunities while working in the vibrant regions of London and the Southeast. Join us to be part of a collaborative team that values your expertise and fosters a culture of excellence in health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Repairs Manager role you’re after at OTIS LIMITED.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at OTIS LIMITED a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at OTIS LIMITED.
✨Apply Through Company Websites
When you spot a role like Repairs Manager at OTIS LIMITED, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Repairs Manager in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Repairs Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at OTIS LIMITED a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to OTIS LIMITED specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at OTIS LIMITED
✨Brush Up on Core Engineering Principles
Before heading into the interview with OTIS LIMITED, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like OTIS LIMITED want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
