At a Glance
- Tasks: Lead and train field staff while ensuring top-notch customer satisfaction.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Competitive salary, company car, pension scheme, and generous holiday allowance.
- Other info: Be part of a diverse team committed to innovation and safety.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Experience in managing teams and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Otis is growing and we are recruiting a Field manager across our maintenance Field Service team.
The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety.
This individual will also lead operational efforts and ensure superior customer satisfaction.
On a typical day you will
- Ensure all aspects of field safety.
- Meet with customers to ensure obligations and expectations are achieved.
- Direct the performance of field maintenance and contractual service operations.
- Conduct field education training with field workforce. Maintain customer quality assurance, managing the expenditure of labour and materials.
- Improve efficiencies, managing route schedules and call-back rates.
- Provide technical support, participating in sales estimation and proposals as required.
- Authorize repair orders and tracking completion.
- Lead change to better efficiency and communication.
- An experience field manager with a proven track record of managing a team of field based engineers.
- Solid passion and background in engineering, ideally within the Lift & Escalator industry, but this isn't essential.
- Strong coaching, mentoring and development examples - with a track record of maintaining a happy functional and performing team.
- Great communication skills, able to utilise various different software packages to help communicate messages from site to client and vice versa.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model.
You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people.
As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do.
We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.
If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
- Highly competitive salary, shift cover, company car or car allowance.
- Pension scheme which offers upto 7%, 25 days holiday plus the 8 day bank with the opportunity to buy 5 more each.
- Career progression with proven examples of individuals moving into operational roles.
- Opportunity to develop your career and take part of our employee scholarship program.
Field Manager in London employer: OTIS LIMITED
Otis Limited is an exceptional employer, offering a dynamic work environment where safety and compliance are paramount. With a strong commitment to employee development, you will have access to comprehensive training programs and growth opportunities while working in the vibrant regions of London and the Southeast. Join us to be part of a collaborative team that values your expertise and fosters a culture of excellence in health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to OTIS LIMITED as a field sales pro!
✨Scout Out the Competition
Research potential competitors for OTIS LIMITED and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up OTIS LIMITED’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Manager in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at OTIS LIMITED, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at OTIS LIMITED, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at OTIS LIMITED.
How to prepare for a job interview at OTIS LIMITED
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that OTIS LIMITED offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in OTIS LIMITED but also helps you get a feel for whether you’d thrive in that environment.
