At a Glance
- Tasks: Support Key Account managers and ensure smooth communication with clients and engineers.
- Company: Join Otis, a global leader in innovation and technology.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Other info: Be part of a diverse community focused on safety, ethics, and quality.
- Why this job: Make a real impact by enhancing customer relationships and driving success.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Responsibilities
- Build effective relationships with key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals, ensuring relevant information is updated on Otis business systems and that customer helpdesks and designated points of contact are kept updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- Provide adequate coverage for holiday and sickness within the department when required.
Qualifications
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team‑player and are able to work under pressure to deliver business commitments.
Benefits
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model.
- You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people‑powered company, we put people—passengers, customers, and colleagues—at the center of everything we do.
- We are guided by our values that we call our Three Absolutes—prioritizing Safety, Ethics, Quality in all that we do.
Key Accounts Administrator in Leicester employer: OTIS LIMITED
Otis is an exceptional employer that prioritises the growth and development of its employees, offering extensive training in technology, processes, and soft skills. With a strong focus on customer service and teamwork, you will thrive in a diverse and innovative environment where your contributions are valued. The opportunity for career advancement, coupled with our commitment to safety, ethics, and quality, makes Otis a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator in Leicester
✨Tip Number 1
Networking is key! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Otis's values and how they align with your own. Be ready to share examples of how you've delivered excellent customer service in the past—this will show you're a perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experiences clearly and confidently, especially around teamwork and communication skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Key Accounts Administrator in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Accounts Administrator role. Highlight your customer service skills and any relevant experience that aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate how you’ve effectively communicated in past roles or situations.
Emphasise Teamwork:We love team players! Share examples of how you've collaborated with others to achieve goals. This will show us that you can build effective relationships with both clients and colleagues, which is crucial for this position.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people!
How to prepare for a job interview at OTIS LIMITED
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Key Accounts Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and communication. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've successfully communicated with clients or team members in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this position. Prepare to discuss times when you collaborated effectively with others to achieve a common goal. Highlight your ability to support colleagues, especially in high-pressure situations, as this will resonate well with the interviewers.
✨Prepare Questions About Their Values
Otis places a strong emphasis on safety, ethics, and quality. Prepare thoughtful questions that show you’re interested in their values and how they impact the workplace. This not only demonstrates your enthusiasm for the role but also shows that you align with their company culture.
