Key Account Manager

Key Account Manager

Brentford Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer relationships and drive sales growth in a dynamic environment.
  • Company: Join Otis, the global leader in elevators and escalators.
  • Benefits: Attractive salary, commission, car allowance, and flexible working hours.
  • Why this job: Be part of an innovative team that moves 2 billion people daily.
  • Qualifications: Experience in technical sales and strong interpersonal skills required.
  • Other info: Intensive training and opportunities for personal and professional growth.

The predicted salary is between 36000 - 60000 £ per year.

The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management.

On a typical day you will:

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers.
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries.
  • Develop your own sales strategy to achieve sales targets, ensuring profitability.
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results.
  • Conduct sales negotiations and close deals, ensuring payment on time.
  • Monitor contract deployment rigorously, relying on the Strategic Clients structure.
  • Train Otis operational teams on the market segment.
  • Conduct market and segment studies.
  • Organize and present client reviews (offer review, 360° review).
  • Lead meetings with the Executive Committee on strategic issues.
  • Propose innovations and marketing projects.
  • Build strong relationships with clients and manage the relationship plan with top management and OA lead.
  • Track OST sales and ensure OST sales growth.
  • Lead presentations, workshops, internally or with clients and/or prospects.
  • Animate the network and follow up on action plans when needed.

What you will need to be successful:

  • You have some experience in the sale of technical products requiring customer consultation.
  • You have a strong customer and service orientation, including excellent interpersonal skills.
  • You have strong commercial contract experience.
  • You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
  • You are target focused, with the ability to work at pace in a demanding, complex, corporate organization.
  • Ideally have relevant lift industry experience.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.

Benefits:

  • Attractive salary, commission and car allowance scheme.
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
  • We support work‑life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
  • Flexible working hours with the possibility of remote work.

Key Account Manager employer: OTIS LIMITED

Otis is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Key Account Manager, you will benefit from an attractive salary and commission structure, alongside extensive training opportunities that foster both personal and professional growth. With a strong commitment to work-life integration and flexible working arrangements, Otis ensures that employees can excel in their careers while maintaining a fulfilling personal life.
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Contact Detail:

OTIS LIMITED Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Key Account Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. Building relationships can open doors that a CV just can’t.

✨Tip Number 2

Prepare for interviews by researching the company and its products. Understand their sales strategies and think about how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.

✨Tip Number 3

Practice your pitch! Be ready to talk about your experience with technical products and how you've solved customer problems in the past. Tailor your stories to highlight your skills in account management and relationship building.

✨Tip Number 4

Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.

We think you need these skills to ace Key Account Manager

Sales Growth Strategy
Customer Relationship Management
Problem Solving
Sales Negotiation
Contract Management
Interpersonal Skills
Presentation Skills
Written Communication
Verbal Communication
Target Focused
Technical Product Knowledge
Market Analysis
Team Training
Client Review Organisation
Lift Industry Experience

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your sales achievements, customer relationship management, and any relevant technical product experience to catch our eye!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at Otis. Be sure to mention specific examples of your success in sales and client management.

Showcase Your Communication Skills: Since strong written and verbal communication is key for this position, make sure your application is clear and professional. Use concise language and structure your thoughts well to demonstrate your ability to communicate effectively.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!

How to prepare for a job interview at OTIS LIMITED

✨Know Your Product Inside Out

Make sure you have a solid understanding of the technical products you'll be selling. Familiarise yourself with the features, benefits, and common customer queries related to elevator units. This will not only boost your confidence but also help you answer questions effectively during the interview.

✨Showcase Your Relationship-Building Skills

Prepare examples of how you've successfully built and maintained customer relationships in the past. Think about specific situations where your interpersonal skills made a difference. This will demonstrate your strong customer orientation and ability to manage accounts effectively.

✨Be Ready to Discuss Sales Strategies

Come prepared with a few ideas on how you would develop your own sales strategy for the role. Think about how you would approach achieving sales targets and ensuring profitability. This shows that you're proactive and ready to contribute from day one.

✨Practice Your Presentation Skills

Since the role involves leading presentations and workshops, practice delivering a short presentation on a relevant topic. This will help you feel more comfortable speaking in front of others and showcase your communication skills, which are crucial for this position.

Key Account Manager
OTIS LIMITED
Location: Brentford
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