Quality Manager

The Quality Manager will be responsible for ensuring all works, maintenance, materials, designs, documentation and supply chain activities comply with the Contract, TfL standards, applicable law and good industry practice. They will lead quality assurance, quality control, documentation, audits and compliance for the entire contract scope.

Responsibilities

• Maintain and implement a Contract‑specific Quality Plan aligned with ISO 9001, TfL Quality Requirements and Contract Schedule 10 obligations.
• Ensure all quality processes (design, manufacture, installation, testing, maintenance) are in place, controlled and auditable.
• Ensure compliance with design approval, verification, validation and assurance requirements; review and approve technical documentation, test certificates, maintenance records and compliance evidence; manage configuration control and documentation changes throughout the contract life‑cycle.
• Lead internal, supplier and subcontractor quality audits; prepare for and support TfL audits, inspections and quality reviews; track non‑conformances, corrective actions, preventive actions and closure; maintain audit trails and compliance evidence.
• Ensure all works comply with contract specifications, technical standards, safety‑critical requirements, approved RAMS and method statements; perform field quality inspections and acceptance checks; verify material compliance, workmanship quality and traceability; manage defects under contractual warranty and defect remediation procedures.
• Assess and approve subcontractors from a quality perspective; ensure suppliers comply with contract requirements, applicable laws and TfL supply chain standards; oversee incoming inspection, FAT/SAT quality checks and certification.
• Maintain performance data in line with contractual KPIs; ensure accurate and timely reporting of compliance, performance and quality metrics; support continuous improvement obligations and yearly improvement targets.
• Identify quality risks and implement mitigation strategies; participate in risk reviews and capture quality impacts; support safety and environmental teams where quality interfaces with HSE.
• Ensure full compliance with the Contract, TfL engineering standards, ISO 9001 QMS and applicable regulatory requirements; maintain a master document library and ensure traceable, controlled records for materials, workmanship, inspections, maintenance, testing and assurance submissions.

Qualifications

• ISO 9001 Lead Auditor (essential)
• Degree or diploma in engineering or quality management (preferred)
• Chartered Quality Professional (CQI) is a bonus

Experience

• Minimum 5+ years quality management experience in rail, infrastructure, mechanical/electrical systems, construction or asset maintenance
• Strong understanding of assurance frameworks, technical documentation and rail or transport quality governance
• Experience with TfL or UK infrastructure clients is a major benefit

Skills

• Strong auditing and compliance ability
• Excellent documentation control and reporting
• Ability to lead suppliers and subcontractors on quality compliance
• Strong communication with technical and non‑technical stakeholders

Benefits

• Strong remuneration package
• Real commitment to career progression with access to funded study schemes such as the Employee Scholarship Program and Educational Assistance Scheme
• A culture that encourages innovative ideas and appreciates talent as the key to our success

Otis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.