On-Site
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Part time
20169925
Date Posted:
2026-10-13
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Customer Care Champion - Lates
Otis is growing and we are recruiting a Customer Care Champion working Lates shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 20hrs a week from 4pm to 8pm, Monday to Friday. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments` },
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Customer Service Advisor employer: Otis Elevator Company
Otis is an exceptional employer that prioritises employee growth and development, offering extensive training in technology, processes, and soft skills. Located in Leicester, our supportive work culture fosters collaboration and innovation, allowing you to thrive in a diverse team while contributing to a global leader in the elevator and escalator industry. With a strong focus on safety, ethics, and quality, we empower our employees to reach their full potential and build rewarding careers.
