At a Glance
- Tasks: Ensure lift safety and reliability through expert troubleshooting and support.
- Company: Join Liftec Express, a leader in lift services with a strong team culture.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on safety and customer satisfaction.
- Why this job: Make a real impact by solving complex lift issues and mentoring others.
- Qualifications: NVQ4 in lift testing and 5 years' experience in the lift industry required.
The predicted salary is between 36000 - 60000 £ per year.
As a Technician, your priority is to ensure the safety, reliability, and quality of our customers’ lift assets by providing expert-level support, advanced troubleshooting, and resolution of complex issues. You will be responsible for the testing of new installations and for fault finding on all types of lift systems. You will also provide technical support and training to Service Engineers, helping to raise technical capability across the business and reduce repeat breakdowns. This role requires a strong technical aptitude, attention to detail, and a commitment to ensuring safety and reliability.
Responsibilities:
- Act as a subject matter expert for complex lift problems, providing advanced fault diagnosis and troubleshooting.
- Lead the root cause analysis and resolution of recurring or highly technical issues, ensuring long-term solutions are implemented.
- Provide coaching, mentoring, and on-site support to Service Engineers and apprentices, raising technical standards across the team.
- Ensure that quality, safety, and compliance standards are upheld in all work, with particular responsibility for high-risk or complex sites.
- Actively monitor and work with stakeholders to reduce call-back rates and improve portfolio reliability.
- Engage with customers as a senior technical representative, providing reassurance, clarity, and confidence in Liftec’s expertise.
- Accurately document all works and recommendations, supporting billing accuracy, compliance records, and process improvements.
- Work on-call and respond to emergency situations as needed.
New Installations & Commissioning:
- Commission new lift systems in line with industry standards, EN81 regulations, and Liftec quality requirements.
- Conduct full functional and safety testing of new installations before customer handover.
- Produce detailed snagging reports and ensure corrective actions are implemented prior to sign-off.
- Attend witness tests, liaise with consultants, and represent Liftec Express as the technical authority during installation projects.
- Provide feedback to installation teams to continuously improve quality and efficiency of handovers.
Skills and Qualifications:
- NVQ4 technical qualifications in lift testing and fault finding (essential).
- Minimum 5 years’ experience in the lift industry with strong track record in advanced troubleshooting and repair.
- Strong understanding of all types of lift systems.
- Proficient in using electronic/digital diagnostic and reporting tools.
- Professional, committed, and safety-first mindset — with safety as your top priority.
- Strong communicator, able to explain technical issues clearly to colleagues, apprentices, and customers.
- Curious, adaptable, and able to work both independently and as a leader within a team.
- Valid UK driver’s licence (essential).
Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers. Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Technician employer: Otis Elevator Co.
Otis Elevator Co. is an excellent employer, offering a dynamic work environment in the heart of London where your skills as an Escalator Service & Call-Out Engineer will be highly valued. With competitive salaries, comprehensive benefits, and opportunities for advanced training, we foster a culture of growth and safety, ensuring that our employees are well-equipped to excel in their roles while contributing to the safety and service continuity of the London Underground.
StudySmarter Expert Advice🤫
We think this is how you could land Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Otis Elevator Co.'s eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Otis Elevator Co.. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Otis Elevator Co.
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Otis Elevator Co..
