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- Tasks: Manage customer accounts and enhance service sales through proactive engagement.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Strong salary, flexible hours, remote work, and extensive training opportunities.
- Why this job: Be part of an innovative team making a real impact in the industry.
- Qualifications: Business or technical degree with 3 years of relevant experience.
- Other info: Diverse, supportive environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales, work closely with MOD/BEX R sales rep to accelerate lead generation.
Key responsibilities:
- Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams.
- Increase Service Sales, being able to create needs on customers and maximise profitability of each account.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
What you will need to be successful:
- You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience.
- You have initial experience in the sale of technical service agreements requiring consultation.
- You have a strong customer and service orientation, including excellent interpersonal skills.
- You are characterised by a high level of commitment and reliability.
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation.
What’s In it For Me / Benefits:
- A strong Salary package including Car or Allowance and incentive scheme.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
Become a part of the Otis team and help us #Buildwhatsnext!
Account Manager in Stevenage employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Stevenage
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Otis on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Otis and its services. Understand their values and how you can contribute to their mission. Tailor your responses to show how your skills align with their needs, especially in customer engagement and service sales.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can defend portfolios and increase service sales. Use specific examples from your past experiences to demonstrate your ability to create value for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Otis team and building what's next with us.
We think you need these skills to ace Account Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer relationships and any relevant technical sales experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers and increased sales in the past. Let your personality shine through!
Showcase Your Skills: Don’t forget to highlight your interpersonal skills and commitment to customer service. We’re looking for someone who can work well in cross-functional teams and has a strong focus on targets. Make it clear how you meet these criteria!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Otis!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Before the interview, make sure you understand Otis's service business inside and out. Familiarise yourself with their products, maintenance strategies, and the competitive landscape. This knowledge will help you answer questions confidently and demonstrate your commitment to providing the best solutions for customers.
✨Showcase Your Relationship Skills
As an Account Manager, building long-term relationships is key. Prepare examples of how you've successfully engaged with customers in the past, handled complaints, and turned challenges into opportunities. This will show that you can proactively manage accounts and reduce cancellations.
✨Be Target-Focused
Otis values a target-driven mindset. During the interview, highlight your experience in meeting sales targets and how you've maximised profitability in previous roles. Be ready to discuss specific strategies you've used to increase service sales and subscriptions.
✨Demonstrate Team Spirit
Working in cross-functional teams is essential for this role. Share examples of how you've collaborated with others to achieve common goals. Emphasising your ability to work well with different departments will show that you're a team player who can contribute to Otis's success.
