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- Tasks: Lead a dynamic team in service sales, driving customer loyalty and business growth.
- Company: Join Otis, the world leader in elevators and escalators, moving billions daily.
- Benefits: Enjoy remote work options, generous vacation, and comprehensive health coverage.
- Why this job: Be part of an innovative company with a strong commitment to career progression and social impact.
- Qualifications: 5+ years in sales and leadership, preferably in the elevator industry.
- Other info: Opportunities for education reimbursement and a supportive, diverse workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
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Date Posted:
2025-06-04
Country:
United States of America
Location:
OT516: NPW – Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA
We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.
Otis Elevator Company is searching for a highly motivated Sr Manager, Washington DC Service Sales to lead a high performing team within the Washington DC operating territory.
The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Washington DC office.
Your Leadership Impact
- Partner with and support the Washington DC General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
- In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied
- Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
- Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
- As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
- Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
- Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
Your Experience
Education
- Bachelor’s degree highly desired, with 5 years of experience
- High school, or equivalent, plus 10 years of relevant experience
- Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience
- Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
- 5+ years business to business sales experience
- 5+ years people leadership experience in the elevator industry, or related industry
- Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
- Strong desire for candidates who have a proven track record of meeting financial goals and objectives
Basic Qualifications
- 5+ years elevator industry management experience strongly preferred
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
What we offer:
- The chance to work for an industry-leading brand with an historic legacy
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
- Enjoy three weeks of paid vacation, along with paid company holidays
- We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits, including options for legal, pet, home, and auto insurance.
- We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Sr. Manager, Service Sales - Washington, DC employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Manager, Service Sales - Washington, DC
✨Tip Number 1
Network with professionals in the elevator industry, especially those who have experience in service sales. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with Otis's products and services, particularly their service sales strategies. Understanding their unique selling points and customer relationship management will help you demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven sales performance and improved customer loyalty in previous roles.
✨Tip Number 4
Research the Washington DC market and identify key competitors. Being able to discuss market trends and how they impact service sales will show your proactive approach and understanding of the business landscape.
We think you need these skills to ace Sr. Manager, Service Sales - Washington, DC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service sales and leadership, particularly in the elevator industry or similar service-oriented businesses. Use specific examples that demonstrate your ability to meet financial goals and manage teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Sr. Manager position, particularly your experience in developing sales strategies and managing customer relationships.
Highlight Key Skills: Emphasise your strong written and verbal communication skills, as well as your ability to work in a dynamic team environment. Mention any experience you have with financial statements and contract management, as these are crucial for the role.
Showcase Leadership Experience: Detail your previous leadership roles and how you've successfully coached and developed teams. Provide examples of how you've set clear sales goals and achieved targets, as this will demonstrate your capability to lead the service sales team effectively.
How to prepare for a job interview at Otis Elevator Co.
✨Understand the Company and Its Products
Before your interview, make sure you have a solid understanding of Otis Elevator Company, its products, and its market position. Familiarise yourself with their service offerings and recent innovations in the elevator industry to demonstrate your genuine interest.
✨Showcase Your Leadership Experience
As a Sr. Manager, you'll need to lead a team effectively. Be prepared to discuss your previous leadership roles, how you've motivated teams, and any specific examples of how you've driven sales performance or improved processes in past positions.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to financial statements, service techniques, and contract terms. Brush up on these areas and be ready to explain how your knowledge can benefit the company.
✨Demonstrate Relationship-Building Skills
The role involves fostering relationships with customers and consultants. Prepare examples of how you've successfully built and maintained client relationships in the past, and be ready to discuss your approach to customer loyalty and satisfaction.
