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- Tasks: Lead and enhance service operations for the Northeast region, driving efficiency and quality.
- Company: Join Otis Elevator Co., a global leader in the elevator and escalator industry.
- Benefits: Enjoy competitive pay, comprehensive health coverage, 401(k) match, and generous vacation time.
- Why this job: Make a real impact in a crisis-proof industry while leading a dynamic team.
- Qualifications: 5+ years in the elevator industry and strong management skills required.
- Other info: Opportunities for career growth and professional development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Sr Manager, Northeast Service Operations
Join to apply for the Sr Manager, Northeast Service Operations role at Otis Elevator Co.
Location: OT516: NPW – Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA
Date Posted: 2025-09-24
Country: United States of America
What you will do
The Senior Manager, Service Operations for the Northeast Operating Area provides direction, support, and leadership for Service field operations. On a typical day you will:
- Drive field efficiency and quality improvements to meet labor and material margin plans
- Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
- Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units
- Lead O hour initiatives for territory
- Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
- Provide on-going training, development, and leadership to the Maintenance operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of service in designated territory
- Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
- Report and present on recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
- Proactively aid the region in regard to malfunctioning equipment
- Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
- Drive a safety culture throughout territory through communication, discipline, recognition and training
What you will need to be successful
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to work in a highly team-oriented and dynamic environment
- Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Self-motivated and able to manage many simultaneous projects and responsibilities
- Comfortable in a technical environment utilizing Microsoft-based software
- Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
What’s In it For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry, plus remuneration in accordance with local standards. Otis currently provides the following benefits:
- 401(k) plan with company match and automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and dependents
- Three weeks paid vacation and paid company holidays
- Paid sick leave, employee assistance and wellness programs
- Life insurance and disability coverage
- Voluntary benefits (legal, pet, home, auto)
- Birth/adoption and parental leave benefits; adoption assistance
- Tuition reimbursement
- Peer recognition and service anniversary awards, and spot performance bonus opportunities
Otis is the world’s leading elevator and escalator manufacturer, installer, and service company with a global presence and diverse career opportunities. Otis is an Equal Opportunity Employer. See privacy policy and terms for more information.
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Sr Manager, Northeast Service Operations employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Manager, Northeast Service Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the elevator industry and let them know you're on the hunt for a Sr Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Otis Elevator Co. and their service operations. Understand their goals and challenges, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've driven efficiency and quality improvements in past roles. This is key for a Sr Manager position, so make sure to highlight your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Otis. Let’s get you that job!
We think you need these skills to ace Sr Manager, Northeast Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr Manager role. Highlight your experience in service operations and any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the elevator industry and how you can drive efficiency and quality improvements. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet goals and lead teams. Numbers speak volumes, so if you’ve improved metrics like maintenance completion rates, shout about it!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Make sure you brush up on your elevator industry knowledge. Understand the latest trends, technologies, and challenges in service operations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove efficiency or resolved critical issues. This is your chance to demonstrate your management experience and how you can lead the Maintenance operations team effectively.
✨Be Ready for Technical Questions
Since this role involves providing technical direction, expect questions that test your problem-solving skills in a technical environment. Brush up on Microsoft-based software and be prepared to discuss how you've used technology to improve service operations.
✨Emphasise Safety Culture
Otis values a strong safety culture, so be ready to discuss how you've promoted safety in previous roles. Share specific initiatives you've implemented or participated in that enhanced safety standards within your team or organisation.