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- Tasks: Manage customer relationships and drive sales in the elevator service sector.
- Company: Join Otis, a global leader in elevator and escalator manufacturing with a rich history.
- Benefits: Enjoy remote work options, generous vacation, health coverage, and educational support.
- Why this job: Be part of a diverse team focused on innovation and customer satisfaction.
- Qualifications: A business or technical degree, or relevant experience in sales is required.
- Other info: Opportunities for career progression and a supportive work culture await you.
The predicted salary is between 21600 - 36000 £ per year.
Sr Associate, Account Management page is loaded
Sr Associate, Account Management
Apply remote type On-Site locations OT271: NKA – WESTBROOK, ME 35 BRADLEY DRIVE, WESTBROOK, ME, 04092 USA time type Full time posted on Posted 7 Days Ago job requisition id 20133541
Date Posted:
2025-06-06
Country:
United States of America
Location:
OT271: NKA – WESTBROOK, ME 35 BRADLEY DRIVE, WESTBROOK, ME, 04092 USA
Job Title
Senior Account Manager, Service
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? This is a great opportunity to establish yourself in a growing S&P500 company.
Otis is growing and we are recruiting an Account Manager to cover our Maine and NH territory. The main role of this position is to be the point of contact for our customers to drive retention and customer satisfaction with additional responsibility for selling incremental repair projects.
On a typical day you will:
- Manage a portfolio of elevator units through maintaining good working relationships with existing customers
- Serve as primary contact for timely resolution of customer needs surrounding inquiries
- Develop your own sales strategy to achieve sales targets
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
- Conduct sales negotiations and close deals
- Collaborate with fellow team members, including other sales representatives and field colleagues
What you will need to be successful:
- You have a business or technical degree or relevant work experience
- You have initial experience in the sale of technical service agreements requiring consultation
- You have a strong customer and service orientation, including excellent interpersonal skills
- You are characterized by a high level of commitment and reliability
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
What’s In it For Me / Benefits:
- The chance to work for an industry-leading brand with an historic legacy
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
- Enjoy three weeks of paid vacation, along with paid company holidays
- We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits, including options for legal, pet, home, and auto insurance.
- We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio .
You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Sr Associate, Account Management employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Associate, Account Management
✨Tip Number 1
Familiarise yourself with Otis and its products. Understanding the company's history, values, and the specific services they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Otis. Reach out on platforms like LinkedIn to gain insights about the company culture and expectations for the Sr Associate, Account Management role. This can also lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your sales strategies and customer relationship management experiences. Be ready to share specific examples of how you've successfully managed client portfolios and driven customer satisfaction in previous roles.
✨Tip Number 4
Research the elevator and escalator industry trends. Being knowledgeable about market dynamics and challenges will allow you to speak confidently about how you can contribute to Otis's growth and success in the role.
We think you need these skills to ace Sr Associate, Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use keywords from the job description, such as 'customer satisfaction', 'sales strategy', and 'technical service agreements' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, particularly your ability to manage customer relationships and drive sales.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. For instance, mention any sales targets you met or exceeded, or how you improved customer retention rates in previous roles. This will demonstrate your capability to succeed in the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in account management roles.
How to prepare for a job interview at Otis Elevator Co.
✨Research Otis and Its Values
Before the interview, take some time to understand Otis's core values, such as Safety, Ethics, Quality, and Innovation. This will help you align your answers with what the company stands for and demonstrate that you're a good cultural fit.
✨Prepare for Customer-Focused Questions
Given the role's emphasis on customer satisfaction and relationship management, be ready to discuss your previous experiences in handling customer inquiries and resolving issues. Use specific examples to showcase your interpersonal skills and commitment to service.
✨Showcase Your Sales Strategy Skills
Since the position involves developing sales strategies, prepare to talk about your approach to achieving sales targets. Discuss any relevant tools or techniques you've used in the past to track opportunities and forecast results.
✨Demonstrate Your Ability to Work in a Team
Collaboration is key in this role, so be prepared to share examples of how you've successfully worked with colleagues in the past. Highlight your ability to communicate effectively and support team goals, especially in a complex corporate environment.
